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This topic contains 4 replies, has 2 voices.

Last updated by Bruno 2 months, 3 weeks ago.

Assigned support staff: Bruno.

Author Posts
July 29, 2019 at 10:18 pm #4303767

victoriaS-2

I am trying to: edit the home page and in the process the I lost the content for the spanish version of the home page content. Im trying to recreate the spanish version but keep getting a 500 error

Link to a page where the issue can be seen:

I expected to see: the edit window for the page

Instead, I got: a 500 error

July 29, 2019 at 11:33 pm #4303837

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you for contacting us. Please, could you enable debug to see if any error message is displayed? To do it, please check the steps in our documentation: http://wpml.org/documentation/support/debugging-wpml/

Then try again to check the problem. If any error message appears, please paste here in the post for me to see.

Thank you.

July 30, 2019 at 3:33 pm #4309197

victoriaS-2

Debug is enabled. When I login I see a fatal error in the Quick Draft section. I have a screenshot attached.

July 31, 2019 at 12:01 am #4310781

victoriaS-2

I had to disable the debug since it did end up showing an error and I did not want to leave the site overnight with the error on the site

July 31, 2019 at 4:53 pm #4316889

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you. I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Note:

*** Please, can I install the Duplicator plugin (or All in One Migration) to make a copy of your site and install it on my test environment? This will help me debug the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

The topic ‘[Closed] 500 error when going to edit the home page’ is closed to new replies.