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This topic contains 14 replies, has 2 voices.

Last updated by Bruno Kos 5 months, 1 week ago.

Assigned support staff: Bruno Kos.

Author Posts
April 24, 2019 at 2:17 pm

Umberto Zanesi

Hi, I'm using Oxygen Builder, Toolset and WPML. When I edit an Oxigen template I'm getting:

Your server returned a 500 error for the request to hidden link.

I found that if WPML Multilingual CMS 4.2.6 is active I get the 500 error, if it is deactivated I didn't.

Can you check it?

I asked for help also to Oxygen support.

April 25, 2019 at 6:31 am #3679093

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Can you tell me if this is a relatively new issue - have you perhaps switched from HTTP to HTTPS recently?

Can you try the following:
- WPML - > Support -> Troubleshooting:
-- Clear the cache in WPML

Regards,
Bruno Kos

April 25, 2019 at 8:35 am #3680127

Umberto Zanesi

Hi, thanks for your answer. I cleared the cache and I also fixed WP Memory limit and Max memory limit to 256M, but I'm still getting the same error.

cheers
Umberto

April 25, 2019 at 1:12 pm #3682661

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Can I ask you the following then? In order to debug this issue , can you install Duplicator plugin and create package so that I can try this on my localhost and possibly escalate further to 2nd tier?

https://wpml.org/faq/provide-supporters-copy-site/

Let me know if this is OK with you.

If yes, I will need WordPress admin username and password so I could download those packages. I have marked your next reply private so you can safely add this information.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
Please make a full backup of your site before sharing this info!

Regards,
Bruno Kos

April 26, 2019 at 11:46 am
April 26, 2019 at 2:31 pm #3691565

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I am getting:

ERROR: Invalid username. Lost your password?"

When trying "toolset" username. Can you recheck this?

Regards,
Bruno Kos

April 26, 2019 at 2:41 pm #3691583

Umberto Zanesi

I'm sorry, try again with same credentials. Thanks

April 27, 2019 at 7:36 am #3694777

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I was able to restore the site on my localhost - it works properly, I was able to save templates. I don't see:
"Error occurred while saving - 500 - Your server returned a 500 error for the request to hidden link."

However, can you tell me if tried the following already, has it given any useful information?

1. Edit wp-config.php and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. Reproduce the issue.

3. Locate the debug log in: /wp-content/debug.log

4. Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information.

Perhaps it may be a server timeout or something else?

Regards,
Bruno Kos

April 27, 2019 at 8:24 am #3694921

Umberto Zanesi

Hi, it happens on the homepage template when I click on Save:

/ct_template/home-2-2/?ct_builder=true&ct_inner=true

This is the log:

[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined variable: oxy_nav_menu_styles_dropdowns in /wp-content/plugins/oxygen/component-framework/components/component.class.php on line 3117
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined variable: oxy_nav_menu_styles_dropdowns in /wp-content/plugins/oxygen/component-framework/components/component.class.php on line 3117
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined variable: oxy_nav_menu_styles_dropdowns in /wp-content/plugins/oxygen/component-framework/components/component.class.php on line 3117
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined variable: oxy_nav_menu_styles_dropdowns in /wp-content/plugins/oxygen/component-framework/components/component.class.php on line 3117
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined variable: oxy_nav_menu_styles_dropdowns in /wp-content/plugins/oxygen/component-framework/components/component.class.php on line 3117
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined variable: oxy_nav_menu_styles_dropdowns in /wp-content/plugins/oxygen/component-framework/components/component.class.php on line 3117
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: pricing_box_graphic_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 572
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: pricing_box_title_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 585
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: pricing_box_price_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 609
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: pricing_box_content_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 660
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: pricing_box_cta_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 672
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: progress_bar_background_color in /wp-content/plugins/oxygen/component-framework/components/classes/progress-bar.class.php on line 219
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: progress_bar_bar_color in /wp-content/plugins/oxygen/component-framework/components/classes/progress-bar.class.php on line 235
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: background-size-width in /wp-content/plugins/oxygen/component-framework/component-init.php on line 2520
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: background-position-left in /wp-content/plugins/oxygen/component-framework/component-init.php on line 2512
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: background-size-height in /wp-content/plugins/oxygen/component-framework/component-init.php on line 2521
[27-Apr-2019 08:20:08 UTC] PHP Notice: Undefined index: background-size-height in /wp-content/plugins/oxygen/component-framework/component-init.php on line 2521
[27-Apr-2019 08:20:58 UTC] PHP Notice: Undefined index: pricing_box_graphic_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 572
[27-Apr-2019 08:20:58 UTC] PHP Notice: Undefined index: pricing_box_title_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 585
[27-Apr-2019 08:20:58 UTC] PHP Notice: Undefined index: pricing_box_price_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 609
[27-Apr-2019 08:20:58 UTC] PHP Notice: Undefined index: pricing_box_content_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 660
[27-Apr-2019 08:20:58 UTC] PHP Notice: Undefined index: pricing_box_cta_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 672
[27-Apr-2019 08:20:58 UTC] PHP Notice: Undefined index: progress_bar_background_color in /wp-content/plugins/oxygen/component-framework/components/classes/progress-bar.class.php on line 219
[27-Apr-2019 08:20:58 UTC] PHP Notice: Undefined index: progress_bar_bar_color in /wp-content/plugins/oxygen/component-framework/components/classes/progress-bar.class.php on line 235
[27-Apr-2019 08:20:58 UTC] PHP Notice: Undefined index: param_name in /wp-content/plugins/oxygen/component-framework/components/component.class.php on line 1235
[27-Apr-2019 08:20:59 UTC] PHP Notice: Undefined variable: categories in /wp-content/plugins/oxygen/component-framework/toolbar/toolbar.class.php on line 2075
[27-Apr-2019 08:20:59 UTC] PHP Warning: Invalid argument supplied for foreach() in /wp-content/plugins/oxygen/component-framework/toolbar/toolbar.class.php on line 2075
[27-Apr-2019 08:21:04 UTC] PHP Notice: Undefined index: pricing_box_graphic_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 572
[27-Apr-2019 08:21:04 UTC] PHP Notice: Undefined index: pricing_box_title_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 585
[27-Apr-2019 08:21:04 UTC] PHP Notice: Undefined index: pricing_box_price_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 609
[27-Apr-2019 08:21:04 UTC] PHP Notice: Undefined index: pricing_box_content_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 660
[27-Apr-2019 08:21:04 UTC] PHP Notice: Undefined index: pricing_box_cta_background in /wp-content/plugins/oxygen/component-framework/components/classes/pricing-box.class.php on line 672
[27-Apr-2019 08:21:04 UTC] PHP Notice: Undefined index: progress_bar_background_color in /wp-content/plugins/oxygen/component-framework/components/classes/progress-bar.class.php on line 219
[27-Apr-2019 08:21:04 UTC] PHP Notice: Undefined index: progress_bar_bar_color in /wp-content/plugins/oxygen/component-framework/components/classes/progress-bar.class.php on line 235
[27-Apr-2019 08:21:10 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /wp-includes/functions.php on line 4212
[27-Apr-2019 08:21:10 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /wp-includes/functions.php on line 4212
[27-Apr-2019 08:21:11 UTC] PHP Notice: Undefined index: postData in /wp-content/plugins/oxygen/component-framework/includes/ajax.php on line 1397
[27-Apr-2019 08:21:11 UTC] PHP Notice: Undefined index: postData in /wp-content/plugins/oxygen/component-framework/includes/ajax.php on line 1404
[27-Apr-2019 08:21:13 UTC] PHP Notice: Undefined index: postsList in /wp-content/plugins/oxygen/component-framework/includes/ajax.php on line 1427
[27-Apr-2019 08:22:49 UTC] PHP Notice: Undefined offset: 30 in /wp-content/plugins/oxygen/component-framework/includes/revisions.php on line 44
[27-Apr-2019 08:22:49 UTC] PHP Notice: Trying to get property of non-object in /wp-content/plugins/oxygen/component-framework/includes/revisions.php on line 44

April 27, 2019 at 9:27 am #3695071

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

On my localhost it doesn't open at all (this template, I get an error message). However, when I disable WPML, it loads for me and I can edit it and save.

Can you tell me the following:
- is this the only affected template, or is the same thing happening on other templates?
-- if yes, can you tell me how is this template different that other templates that (if) work properly?

If there is a specific setting this template has, would you be interested in testing all of this on our Sandbox site (I would provide details), so that I could escalate to our Compatibility team for further checking?

Regards,
Bruno Kos

April 27, 2019 at 9:36 am #3695085

Umberto Zanesi

Hi, it seems this is the only template (I got the same on other templates in the past, then the problem seems fixed, and now I didn't get it). It has some Oxigen JS effects, like sliding divs. I can test on your Sandbox, I can duplicate the template and try to remove sections to check them.

April 27, 2019 at 10:05 am
April 29, 2019 at 6:49 pm #3706183

Umberto Zanesi

Hi, finally I've got the server's error log. I attach it.

There is an infinite loop calling "wpn7_icl_strings" table.

I sent the same log to Oxygen support.

cheers

April 30, 2019 at 12:18 pm #3710877

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I sent the same log to Oxygen support.

Can you paste their reply here, so that I can send all of this info to our 2nd tier for inspection? I checked database, specifically this table and I see no issues there. However, when I tested it few days ago on my localhost, I got this at one point:

  
[27-Apr-2019 09:24:03 UTC] PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 262144 bytes) in /opt/lampp/htdocs/oxygen/wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php on line 3310
[27-Apr-2019 09:24:03 UTC] PHP Fatal error:  Allowed memory size of 536870912 bytes exhausted (tried to allocate 262144 bytes) in /opt/lampp/htdocs/oxygen/wp-includes/load.php on line 788

This most likely happened at some point when doing something on those templates (saving) and could be related to that endless loop.

Regards,
Bruno Kos

April 30, 2019 at 5:48 pm #3713967

Umberto Zanesi

Hi, this is the Oxygen answer:

From what I can tell, the *_icl_strings table is related to WPML. I'd recommend contacting WPML support regarding this. They should be able to provide some insight as to what the issue is.

cheers