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Last updated by nicolasC-26 11 months ago.

Assigned support staff: Dennis.

Author Posts
July 10, 2019 at 12:50 am


I am trying to: French language is not working . 500 Internal error is showing

Link to a page where the issue can be seen: hidden link

I expected to see: French version

Instead, I got: Error 500 - Internal Server Error

July 10, 2019 at 7:44 am #4176987



Welcome to WPML Support forum.

For some reason I am getting timeout error when accessing your site on FTP. Could you please check the ftp credentials are correct?

Internal server errors are usually triggered by php errors. Could you please enable the WordPress debug log. This will allow us to see if any PHP errors are being produced. More Info:

Edit wp-config.php and insert the following lines:

/*enable debugging*/
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false);

- Add it above the line

 /* That's all, stop editing! Happy blogging. */ 

Try to reproduce the issue.

Locate the debug log in: /wp-content/debug.log using FTP, then edit/view the content of the file. Can you see php errors related to WPML? If yes, It would be great if you can share with me the debug.log content using

Additionally, could you please try to deactivate all non-related WPML plugins, switch theme to TwentySixteen, does the issue still persist or not?

+ Please backup your site completely before doing this test.

Kind regards,

July 10, 2019 at 5:25 pm #4183283


My issue is resolved now. Thank you!