Due to the large volume of support requests, at the moment there is a waiting time of more than 24 hours. We apologize for the inconvenience this causes. We do not have any recurring unknown issues so we encourage you to please search the forum for other support topics that might be helpful and to review our documentation and look at our errata page for known issues. A supporter will respond to you as soon as possible.
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This thread is resolved. Here is a description of the problem and solution.
Sometimes, you may run into a “500 Internal Server Error” when you try to access your site’s WordPress administration area. The error can be triggered by a plugin but usually, it is related to a particular issue with your server configuration, like memory limit, .htaccess file corruption, etc.
You can find more information and possible solutions for this error on the following page: https://wpml.org/faq/500-error/
If you are unable to resolve this error following one of the many online tutorials dealing with this error, it is strongly advised that you contact your hosting provider and ask for their assistance.