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This topic contains 8 replies, has 2 voices.

Last updated by Andreas W. 4 months, 2 weeks ago.

Assigned support staff: Andreas W..

Author Posts
May 15, 2019 at 9:33 pm

laurentI

I am trying to access both frontend and backend but I have 99% of the time the error : 503 service unavailable

When I disable "String Translation" everything is okay.

hidden link

I have updated all plugins and wordpress but still the same problem.
I have clean "wp_icl_string_pages" and "wp_icl_string_urls"
I have already cleaned WPML cache

I can't change "Auto register strings for translation" because I can't access backend when string translation is active.
I can't click on "Repair ST DB caches tables" because I can't access backend when string translation is active.

Can you help us ?

I have follow this steps :
https://wpml.org/faq/prevent-performance-issues-with-wpml/

May 15, 2019 at 11:55 pm #3820571

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for contacting WPML Support.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/

Are WPML and all add-ons up-to-date? Go to Plugins -> Add new -> Commercial and click "search for updates". If newer versions are available please proceed with the downloads.

Before I take a look at your site´s backend could you please try to run the site in minimal setup to see if the issue persists?

Please disable any additional plugin that is not related to WPML and its add-ons. If the issue disappears please start reactivating any plugins, or activate them in small groups. This way please verify at which points the issue appears again to indicate the plugin that is causing the issue.

Also please change to a default theme like TwentySeventeen to see if the issue might be theme related.

Further, you could enable the wp-debug feature to see if there are any current PHP errors given.
More information about how to activate this feature you can find here:
https://wpml.org/documentation/support/debugging-wpml/

Kind regards
Andreas

May 16, 2019 at 12:15 am #3820685

laurentI

Hello Andreas,

I provided you a lot of informations and as I mentionned in my message I have already done all these steps and, by reactivating everything, I found that the problem comes from "WPML string translation".
You can reproduce the bug by renaming the folder of the plugin in the FTP, the problem is still here even if you change the theme and reactivate "WPML String translation" again.

If it can help you I think it's something with your WPML database queries this why I told you that I cleaned some of your tables.

I want to "Repair ST DB caches tables" but it's not accessible without "WPML String Translations".

Note : This is the debug log with "WPML String Translation" DISABLED.

May 16, 2019 at 6:42 pm #3829031

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for your message.

I was anble to reset WPML on your site. Please complete the setup wizard and let me know if you experience any further issues.

Kind regards
Andreas

May 16, 2019 at 8:21 pm #3829357

laurentI

As soon as I completed the wizard, the problem is the same and I have to deactivate again "WPML String translation".
Can you tell me what "Repair ST DB caches tables" is doing ? Queries ? Something else ?
Like this, I will be able to manually repair this to be able to activate String translation.

Damien

May 16, 2019 at 10:02 pm #3829509

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I have reset WPML which it seems that another plugin is causing the issue. Please connect by FTP to your wp-content folder and delete the folder for the String Translation Plugin.

Then go to WPML -> Support -> Troubleshooting and reset WPML at the bottom of the page.

Now, I would advise you to disable any additional plugin and change to a default theme like TwentySeventeen.

Please download the latest versions of WPML Multilingual CMS 4.2.6 at https://wpml.org/downloads.

Deactivate and delete all WPML plugins. Do not worry, this process will not affect your translations and settings stored in the database.

Add WPML Mulitlingual CMS 4.2.6 again.

Then go to Plugins -> Install -> Commercial and download the add-ons. Also, select the "Enable After Download" button at the bottom of the plug-in selector.

As the site should be currenlty running a default theme and not any additional plugin the install should have worked and you should be able to use String translation. Please verify that.

the last steps would include to reactivate the theme. If the issue still does not appear again start reactivating the plugins one by one to determine which plugin causes the issue.

A more efficient and also fast way would be to activate the WP-Debug feature.

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);
In order to enable the error logging to a file on the server you need to add yet one more similar line:

define( 'WP_DEBUG_LOG', true );
In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

define( 'WP_DEBUG_DISPLAY', true );
The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

If you open wp-config.php and that define statement is not there, you can add it right before this line:

/* That's all, stop editing! Happy blogging. */
Please note that you’ll see everything, not only related to WPML. This will most likely include messages from other plugins, your theme and sometimes even WordPress core. The messages appear all over the place. Sometimes they appear right on top, but they can also appear in the middle of the page.

Please let me know about the outcome of the debug.log.

Kind regards
Andreas

May 17, 2019 at 12:49 pm #3834493

laurentI

There is some errors from the log :

[16-May-2019 13:09:26 UTC] Erreur de la base de données WordPress Commands out of sync; you can't run this command now pour la requête INSERT IGNORE INTO wp_icl_string_pages (`string_id`, `url_id`) VALUES (16142, 0),(16143, 0),(16144, 0),(16145, 0),(16146, 0),(16147, 0),(16148, 0),(12770, 0),(16149, 0),(16150, 0),(16151, 0),(16152, 0),(16153, 0),(16154, 0),(16155, 0),(16156, 0),(16157, 0),(16158, 0),(16159, 0),(16160, 0),(16161, 0),(16162, 0),(16163, 0),(16164, 0),(16165, 0),(16166, 0),(16167, 0),(16168, 0),(16169, 0),(16170, 0),(16171, 0),(16172, 0),(16173, 0),(16174, 0),(16175, 0),(16176, 0),(16177, 0),(16178, 0),(16179, 0),(16180, 0),(16181, 0),(16182, 0),(16183, 0),(16184, 0),(16185, 0),(16186, 0),(16187, 0),(16188, 0),(16189, 0),(16190, 0),(16191, 0),(16192, 0),(16193, 0),(16194, 0),(16195, 0),(12397, 0),(16196, 0),(16197, 0),(16198, 0),(16199, 0),(13052, 0),(16200, 0),(16201, 0),(16202, 0),(16203, 0),(16204, 0),(16205, 0),(16206, 0),(16207, 0),(16208, 0),(16209, 0),(16210, 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WPML_ST_Page_Translations_Persist->store_new_translations
[16-May-2019 13:42:56 UTC] Erreur de la base de données WordPress MySQL server has gone away pour la requête 
					SELECT DISTINCT 
						s.id,
						s.name,
						s.context,
						st.status,
						s.gettext_context, 
						st.value AS tra,
						st.mo_string AS mo_string,
						s.value AS orig
					FROM wp_icl_string_pages sp
					INNER JOIN wp_icl_string_urls su
						ON su.id = sp.url_id
					INNER JOIN wp_icl_strings s
						ON s.id = sp.string_id
					LEFT JOIN wp_icl_string_translations st
						ON s.id=st.string_id
							AND st.language=su.language
							AND s.language!=su.language
					WHERE (su.language='fr' and su.url='([^/]+)(?:/([0-9]+))?/?$') or (su.language='fr' and su.url IS NULL)
					 faite par require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, Login_Designer_Theme_Template::get_instance, Login_Designer_Theme_Template->__construct, esc_html__, translate, apply_filters('gettext'), WP_Hook->apply_filters, icl_sw_filters_gettext, icl_translate, WPML_Register_String_Filter->translate_by_name_and_context, WPML_Displayed_String_Filter->get_translation, WPML_ST_DB_Cache->get_translation, WPML_ST_Page_Translations_Cached_Persist->get_translations_for_page, WPML_ST_Page_Translations_Persist->get_translations_for_page
[16-May-2019 13:46:41 UTC] Erreur de la base de données WordPress MySQL server has gone away pour la requête 
					SELECT DISTINCT 
						s.id,
						s.name,
						s.context,
						st.status,
						s.gettext_context, 
						st.value AS tra,
						st.mo_string AS mo_string,
						s.value AS orig
					FROM wp_icl_string_pages sp
					INNER JOIN wp_icl_string_urls su
						ON su.id = sp.url_id
					INNER JOIN wp_icl_strings s
						ON s.id = sp.string_id
					LEFT JOIN wp_icl_string_translations st
						ON s.id=st.string_id
							AND st.language=su.language
							AND s.language!=su.language
					WHERE (su.language='fr' and su.url='([^/]+)(?:/([0-9]+))?/?$') or (su.language='fr' and su.url IS NULL)
					 faite par require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, Login_Designer_Theme_Template::get_instance, Login_Designer_Theme_Template->__construct, esc_html__, translate, apply_filters('gettext'), WP_Hook->apply_filters, icl_sw_filters_gettext, icl_translate, WPML_Register_String_Filter->translate_by_name_and_context, WPML_Displayed_String_Filter->get_translation, WPML_ST_DB_Cache->get_translation, WPML_ST_Page_Translations_Cached_Persist->get_translations_for_page, WPML_ST_Page_Translations_Persist->get_translations_for_page
May 17, 2019 at 2:48 pm #3835313

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for your patience.

The issue has been escalated to our development team who will investigate the problem and work on a solution. I will be in contact with you as soon I received a solution or a appropiate workaround.

Kind regards
Andreas

June 7, 2019 at 11:24 pm #3979239

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for your patience.

We do have a possible workaround for the issue, which would include to disable String Translation and let WordPress load the .mo files for each theme or plugin by default.

You can find this setting at WPML -> Theme and Plugin Localization. Activate the option "Ne pas utiliser la Traduction de chaîne pour traduire les thèmes et plugins". This way WordPress will always load the most up-to-date language package for each theme or plugin.

Anyhow, usually we are not able to set this option, as it can only be set when String Translation is active, but we can assist here if necessary.
In fact, now that I connceted to your site I can see that String Translation is working without error and that you installed an additional instance of the plugin. May I ask how you achieved to solve the error?

Further, could you please let us know which hosting provider you are using? It is possible that the issues on your site are caused due to basic hosting package and your site is running many plugins that do need a lot of ressource. Please provide us some more details here.

To test if the issue is hosting related we can offer to migrate your site to our test server for further debugging. Let us know if this might be convient.

Kind regards
Andreas

The topic ‘[Closed] 503 service unavailable when String Translation is active’ is closed to new replies.