This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Translation Management
Related documentation:
This topic contains 14 replies, has 2 voices.
Last updated by gabrielD-12 9 months, 1 week ago.
Assigned support staff: Marcel.
Author | Posts |
---|---|
April 11, 2020 at 4:19 pm #5889575 | |
gabrielD-12 |
Hello, When trying to access a WPML page, I've got the following error : 504 Gateway Time-out The page I am trying to access list many translations that are in queue. The important number of translations is probably causing the problem but I really need to access this page in order to complete the export of the files. It happens on this URL: hidden link (WPML > Translation) If there is no way to fix it, I could redo the export in several smaller steps. I would however need to be able to empty the queue in order to do it. How can I do this? Thanks, |
April 14, 2020 at 8:15 am #5901763 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Hi Antoine, Thank you for contacting WPML Support. WordPress includes a debug mode which helps reveal PHP problems. With this info, we may see what is causing the error. To enable it, open your wp-config.php file and look for define('WP_DEBUG', false); Change it to: define('WP_DEBUG', true); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', true ); In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory. The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it. /* That's all, stop editing! Happy blogging. */ DOC: Please report to me the errors you are seeing. Kind Regards |
April 14, 2020 at 11:57 am #5903789 | |
gabrielD-12 |
I don't see any. I've just got a a "504 Gateway Time-out" error when I try to access the translation page (WPML > Translation) www-data@new-1min30-85767d8447-74dl5:/app/web/wp-content$ ls -l |
April 14, 2020 at 1:00 pm #5904359 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Thanks, I would need to request temporary access (WP-Admin and FTP) to your site Your next answer will be private which means only you and I have access to it. ❌ Please backup your database and website ❌ ✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. Thank you Best Regards |
April 14, 2020 at 4:05 pm #5906183 | |
gabrielD-12 |
Btw, you can access the files on this URL using WP file manager : |
April 14, 2020 at 8:02 pm #5907871 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, could you please check the credentials? I can't login via email/username. Thank You Best Regards |
April 14, 2020 at 10:12 pm #5908345 | |
gabrielD-12 |
The credentials are correct. As I mentioned, you first need to click on the purple button "Connexion" just above the fields username and password that you should not use. |
April 16, 2020 at 10:33 am #5921409 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, your auth method using Google is not working for me, as you would need to accept the 2FA auth via your phone or any other method. Please if possible, provide a user account with deactivated 2FA. Best Regards |
April 16, 2020 at 11:23 am #5921885 | |
gabrielD-12 |
Please give me an email address so that I can create an account for you. |
April 16, 2020 at 6:24 pm #5926621 | |
gabrielD-12 |
You should have receive it this afternoon. Please let me know in case you should face any problem. |
April 17, 2020 at 7:08 am #5929409 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, for the moment no mail arrived. I also checked my spam folder. Alternatively you can set the password manually. Thank You |
April 17, 2020 at 8:21 am #5929967 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Thanks, as I don't have any jobs assigned, I can access the page, as it's empty for me, so it's not a general issue there. You can try to increase your server resources in php.ini to something like this: max_execution_time = 360000 max_input_time = 6000 If this not help and you need to export them urgent, please create the job for a new user so that you can download it for the moment from there. Otherwise, try to export in smaller batches, as this could work as I found in an example here: https://wpml.org/forums/topic/gateway-timeout-error-when-sending-all-items-to-translation/ Best Regards |
April 17, 2020 at 9:19 am #5930593 | |
gabrielD-12 |
Thank you. I indeed managed to export the files in smaller batches. I was just wondering if there would be a way to solve the problem. Is there a way to empty the entire job list for a user? |
April 17, 2020 at 10:21 am #5931595 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
You can try it as a Translation Manager. Please refer to this ticket which explains the process: https://wpml.org/forums/topic/how-to-delete-items-in-translations-queue/#post-3024600 Best Regards |
April 20, 2020 at 6:50 am #5945703 | |
gabrielD-12 |
My issue is resolved now. Thank you! |