[Resolved] 504 Gateway Time-out when trying to access WPML > Translation

Hi Antoine,

Thank you for contacting WPML Support.

WordPress includes a debug mode which helps reveal PHP problems. With this info, we may see what is causing the error.

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.

The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.
If you open wp-config.php and that define statement is not there, you can add it right before this line:

/* That's all, stop editing! Happy blogging. */

DOC:
https://codex.wordpress.org/Debugging_in_WordPress

Please report to me the errors you are seeing.

Kind Regards
Marcel

Thanks, I would need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed

Your next answer will be private which means only you and I have access to it.

❌ Please backup your database and website ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

Best Regards
Marcel

Hi,

could you please check the credentials? I can't login via email/username.

Thank You

Best Regards
Marcel

Hi,

your auth method using Google is not working for me, as you would need to accept the 2FA auth via your phone or any other method. Please if possible, provide a user account with deactivated 2FA.

Best Regards
Marcel

Thanks,

as I don't have any jobs assigned, I can access the page, as it's empty for me, so it's not a general issue there. You can try to increase your server resources in php.ini to something like this:

max_execution_time = 360000
max_input_time = 6000

If this not help and you need to export them urgent, please create the job for a new user so that you can download it for the moment from there.

Otherwise, try to export in smaller batches, as this could work as I found in an example here: https://wpml.org/forums/topic/gateway-timeout-error-when-sending-all-items-to-translation/

Best Regards
Marcel

You can try it as a Translation Manager. Please refer to this ticket which explains the process: https://wpml.org/forums/topic/how-to-delete-items-in-translations-queue/#post-3024600

Best Regards
Marcel