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This topic contains 10 replies, has 2 voices.

Last updated by Bill Lafferty 5 months, 4 weeks ago.

Assigned support staff: Ahmed Mamdouh.

Author Posts
September 23, 2020 at 2:15 pm #7081299

Bill Lafferty

Hello,

I am trying to:
- Submit 85 pages/posts/blogs for translation into Vietnamese using our API connector for one of our customers. But, only 30 files submitted successfully.
- Debug log shared below.
- Plugin configuration settings in attached screenshot.

I expected to see:
- I expect to see 85 xliff files in the order.

Instead, I got:
- 30 xliffs

2020-09-23_10-03-02.png
September 24, 2020 at 3:10 pm #7092977

Bill Lafferty

Hi again,

I noted that the 55 files that failed have the status of "Cancelled". Please see the screenshot. Could you kindly advise why that happened?

Many thanks.
Bill

2020-09-24_10-38-59.png
September 24, 2020 at 6:27 pm #7093937

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

This Ahmed Mamdouh from the translation proxy team.

The Translation proxy failed to parse your file, I escalated it to the development team and I'll keep you updated.

Best regards,
Ahmed Mamdouh.

September 25, 2020 at 5:37 pm #7102149

Bill Lafferty

Hi Ahmed,

Thanks very much for confirming. This is rather urgent as the customer needs to have the files translated on a deadline. Could you kindly update me about your dev team's findings so far?

Thank you.

Kind regards,
Bill

September 28, 2020 at 1:11 pm #7115181

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Bill,

The Dev team was trying to replicate the issue with no luck so that they still investigating other aspects and will keep you posted ASAP.

Best regards,
Ahmed Mamdouh.

September 28, 2020 at 5:25 pm #7117933

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

We need to check if this was a random one-time exception or something related to the content, so we need to create a test page and send it to the translation service in order to trace the issue, so please let me know if this ok with you.

Best regards,
Ahmed Mamdouh.

September 28, 2020 at 8:59 pm #7118633

Bill Lafferty

Hi Ahmed,

I asked the customer to create a test page and then submitted it via the connector. Could you kindly share a private link so I can re-share the debug log?

The order came through successfully this time. I'm wondering if there was a timeout when submitting 85 files at once?

With continuing thanks.
Bill

September 29, 2020 at 9:58 am #7122411

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the confirmation, we need to do one more test to make sure that this is just a glitch, we need you to ask the customer to send a couple of pages from the canceled batch to make sure that this issue is not related to the content.

Best regards,
Ahmed Mamdouh.

September 29, 2020 at 9:24 pm #7128899

Bill Lafferty

Hi Ahmed,

I successfully submitted 3 of the files that were canceled in the first order. Looks good.

Any clues about why it happened?

Perhaps it's safe to submit the remaining files, but in smaller batches?

Many thanks.
Bill

September 30, 2020 at 10:48 am #7133549

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Actually, it might be a small glitch in connection or something.

So, yes please try to re-send the remaining jobs in smaller batches and let me know if you faced any other problem.

Best regards,
Ahmed Mamdouh.

October 21, 2020 at 3:17 pm #7276483

Bill Lafferty

Hi Ahmed,

The same problem happened again. Of a batch of 86 files submitted for translation via the API, only 30 made it through. I will cancel everything and try to bulk download the files instead.

Thanks.
Bill