About Woocommerce Product Tabs

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using Betheme and have added WPML to your site. After translating some pages and a single product template, you are unable to use 'Product Tabs' of Woocommerce. While you can use Product Content and Additional Information tab separately, the tab style 'Product Tabs' does not show any content. You suspect the issue might be due to the translation of the template, as you see two templates with the same name under custom single product template, one for each language.
Solution:
We recommend checking if you have selected the correct template for each language under the custom single-product template. It's possible that the correct template is not being applied to the translated version of the product, which could cause the tabs not to display correctly. Please upload some screenshots to help us better understand the issue. Additionally, review our guide on how to translate BeTheme with WPML here: How to Translate BeTheme with WPML.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Compatibility, Exception, WCML

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 2 months, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
October 11, 2024 at 8:07 am #16277863
ilterK	Background of the issue: I am using Betheme and added WPML to my site hidden link. After starting translation of some pages, I also translated a single product template. Symptoms: I am not able to use 'Product Tabs' of Woocommerce. I can use Product Content and Additional Information tab separately, but if I want to use it as tab style like 'Product Tabs', it is not showing any content. Questions: Could I be having problems because I translated the template? Because when I want to edit the product, I see 2 templates with the same name under custom single product template. I think one is for one language and the other is for the other language.
October 11, 2024 at 3:59 pm #16280566
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Please upload some screenshots to demonstrate the problem. How to Translate BeTheme with WPML: https://wpml.org/documentation/theme-compatibility/create-multilingual-wordpress-websites-using-betheme-and-wpml/ Have you tried choosing the second template for another language under a custom single-product template? If so, upload those screenshots, too.