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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 1 month, 1 week ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 8, 2019 at 8:29 am #4360955

robinF

On option page ACF field is not sync between language even I select "copy" option for the field.

Take a look : hidden link

August 8, 2019 at 9:17 pm #4366111

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Kind regards,
Carlos

August 15, 2019 at 3:12 pm #4401881

robinF

Hmm not private

September 1, 2019 at 10:52 am #4492415

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
For some reason this ticket got closed.

I can see that you opened a new ticket with the same issue: https://wpml.org/forums/topic/acfml-not-sync-field-on-option-page-2/ and my colleague Lauren is taking care of it.

Please accept our apologies.
Regards,
Carlos