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Last updated by Rohan Sadanandan 3 weeks, 2 days ago.

Assigned support staff: Rohan Sadanandan.

Author Posts
September 20, 2019 at 9:49 am

christophS-41

I am trying to: install and use WPML

Link to a page where the issue can be seen: hidden link

I expected to see: an activated WPML plugin with a working WordPress Backend

Instead, I got: the backend crashes, the screen is completely white and you can't log into it anymore. You have to delete the plugin via FTP.

September 20, 2019 at 5:05 pm #4613727

Rohan Sadanandan
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello,

Thank you for contacting WPML Support.

It would be good if you can provide me the WordPress debug.log (not WPML debug informations).

Please perform the below steps & share me the results

Debugging
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here: https://pastebin.com/96uiFSGp (This is the cleanest way because sometimes the logs are long and create a complete mess in discussion)

Thanks,
Rohan

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