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Tagged: Performance
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This topic contains 61 replies, has 4 voices.
Last updated by fulvioP 1 year, 6 months ago.
Assigned support staff: Ahmed Ibrahim.
Author | Posts |
---|---|
April 12, 2018 at 2:28 pm #1610178 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Change status to escalated to the second tier. |
April 18, 2018 at 10:11 am #1672482 | |
fulvioP |
Good morning, Thank you |
April 22, 2018 at 7:46 am #1747300 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi. I can see in our internal documentation that my superiors are checking this issue, but currently, I have no news for you. We'll keep you updated here. Thank you for your patience. |
April 30, 2018 at 8:42 am #1892003 | |
fulvioP |
Good morning, |
April 30, 2018 at 11:48 am #1895366 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Good morning. I've just sent a message to our second tier supporter to update me on the progress of this issue. I'll keep you updated here. |
April 30, 2018 at 11:56 am #1895669 | |
fulvioP |
I understand, but at today we wait more than 3 weeks without success. |
May 4, 2018 at 9:35 am #1972405 | |
fulvioP |
Good morning, |
May 6, 2018 at 9:48 am #1996746 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi. I can see that our second tier was investigating this issue and also consulting our developers, but I have nothing to share with you at the moment. Regards, |
May 9, 2018 at 8:29 am #2046780 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi. I have the conclusions from our second and third tier supporters of their investigation of this case. Two things can help improve the back-end performance of your site. A. Enable the server side cache (Zend OPcache extension) which I've already mentioned in this thread. B. If possible for you, switch the back-end language from Italian into English. Please let me know if you any more question about this issue. Regards, |
May 10, 2018 at 7:33 am #2066547 | |
fulvioP |
Good morning Itamar, a) opcache I've just explain that I cant eneble and is not on wpml specifications Let me know |
May 10, 2018 at 11:57 am #2070614 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi. I'm glad that it is better when English is enabled. My superiors have checked your site and found no bug. Moreover, you should know that the quality and performance of the hardware of the server that you sites is hosted also effects the site performance. Considering all the above and all the checks that my superiors have done I do not know how else we can help you. If you want I ask one of my superiors to comment here and explain to you their findings regarding your site. Regards, |
May 11, 2018 at 9:54 am #2085565 | |
fulvioP |
I understand what you mean but : Regards |
May 13, 2018 at 3:00 pm #2106600 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi. About question A, I've passed this question to our second tier and waiting for his reply. I'm sorry, but I didn't understand what you mean that is not acceptable in B. Regards, |
May 14, 2018 at 7:51 am #2112285 | |
fulvioP |
Hello for the B point it's a problem for one of my collaborator that use wp in Italian and he is not able to read in english. This is an issue that you need to solve. |
May 14, 2018 at 8:23 am #2112835 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Currently, I think that we have nothing to about this issue. I'll keep you updated here. |