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This is the technical support forum for WPML - the multilingual WordPress plugin.

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Author Posts
April 26, 2020 at 7:12 pm #5997607

dmitrijsH

Tell us what you are trying to do? Translate Woocommerce products with ATE

Is there any documentation that you are following? Looked on your website, could not find.

I think that I can enjoy the ATE but I have a number of questions:

1. Is it safe to translate the products with ATE?
2. Why the url path appears twice (see the attached screenshot)?

ATE and Woocommerce.png
April 27, 2020 at 8:51 am #6000501

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

First of all, thank you very much for your patience and sorry to have you waiting - there is a very full ticket queue at the moment and it takes us a bit more than usual to answer tickets.

Now, regarding your request, yes, it is safe to translate products with WPML.

The duplicated string that you see might show up due to a variant of the product.

Just translate that with the same value you set for the one above. There shouldn't be a problem.

In order to save a translation, you need to have the translation status to 100% translation complete so that needs to be completed.

Please let me know how that goes.

It should work without any issues 🙂

Kind regards,
Mihai Apetrei

May 2, 2020 at 12:16 am #6040565

dmitrijsH

Thank you very much for your reply. I will definitely try.

However, this product was not a variable product. Please let me know where this second link may come from, it is confusing.

May 2, 2020 at 1:00 pm #6043687

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

PS: Just a note that I won't be working on the weekend so I will be able to get back to you at the beginning of next week.

Kind regards,
Mihai Apetrei

The topic ‘[Closed] Advanced Translation Editor and Woocommerce’ is closed to new replies.