[Resolved] Advanced Translation Manager – not working?

Hello,

Do I understand right, that while trying to translate the site crashed?

The email you received refers to an error with the plugin "Elementor". Were you able to recover the site? As far I can see on front end the translations seem complete.

Could you please calrify once more the issue and provide access for further investigation?

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Before providing access please make sure to change the WP Memory Limit and verify if the issue persists.

Increase the WP Memory limit to 256M! 128M is the minimum required by WPML.
Your current values are:

MemoryLimit 1024M
WP Memory Limit 40M
Add this code to your wp-config.php to increase WP memory:

/* Memory Limit /
define('WP_MEMORY_LIMIT', '256M');

Paste it just before:

/ That's all, stop editing! Happy blogging. /

These settings can be limited directly by your hosting provider, so I recommend you to contact and ask them to modify them directly.
If you can get even higher values It would be great.

https://wpml.org/home/minimum-requirements/
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, it means, with a default theme and not other plugins installed.

Kind regards
Andreas

Hello,

Did you maybe translate those pages first using the WPML Classic Translation Editor? In this case the behavior would be expected, as we do have a fallback option in case you started the translations with the Classic Translation Editor and then switched to the Advanced Translation Editor.
The sense of this fallback feature is to prefent data loss while using different TranslatioN Editors in combination with page builders, anyhow you should be able to adjust this feature at WPML -> Settings -> How to translate posts and pages.

In case you make any changes here please take a backup of your site and database first.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Kind regards
Andreas

Hello,

Additional to my last email I want to let you know that I was able to create a backup package the Duplicator Plugin.

The site was migrated to localhost and debugged on my system.

the Elementor issue with its front end editor persisted on the test when using the theme TwentyNineteen and running the plugins Elementor, Elementor PRO and CMS Multilingual CMS.

I tried to use the latest available PHP version and run the WPML troubleshooting options but it did not solve the issue yet.

Please get back to me about the test site which I created as soon as possible, as before escalating the issue, I will need to verify if the issue exists also on a new WordPress installation.

Kind regards
Andreas