Please make sure to update to WPML 4.3.5 and check our list of Known Issues before reporting

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 6 replies, has 2 voices.

Last updated by Bruno Kos 3 weeks, 1 day ago.

Assigned support staff: Bruno Kos.

Author Posts
November 15, 2019 at 10:02 am

mohamedM-35

i dont understand all worked fine with the advanced Editor, today when i want to modify i translation the classic editor was opened. how to back to advanced translation editor ?

Thank u

November 15, 2019 at 12:56 pm #4954039

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Thank you for contacting WPML support!

We had a brief outage in our system which disabled advanced translation editor and caused the same issue you reported here, but it has been resolved since and you can resume working with ATE.

Regards,
Bruno Kos

November 15, 2019 at 1:17 pm #4954213

mohamedM-35

Hi Bruno,

I checked but the same problem. Please check from your side.

Thank you !

November 15, 2019 at 1:20 pm #4954293

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

In order to debug this issue further quickly, would you be willing to provide me with temporary WordPress admin username so I could investigate the issue directly?

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Please make a full backup of your site before sharing this info!

I marked your next reply as private so that you can safely add credentials.

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Regards,
Bruno Kos

November 15, 2019 at 1:30 pm
November 15, 2019 at 1:38 pm #4954451

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Can you try now for any page?
hidden link

Regards,
Bruno Kos

November 15, 2019 at 3:41 pm #4955327

mohamedM-35

How to send a private message ?

November 18, 2019 at 6:12 am #4961895

Bruno Kos
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

it is not working on your end? I marked your next reply as private, in case you want to send a private message, but credentials you provide for me already work.

Regards,
Bruno Kos

The topic ‘[Closed] Advanced WPML's Translation Editor was switched to classic editor’ is closed to new replies.