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This topic contains 4 replies, has 2 voices.

Last updated by muhammadB-3 3 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
July 16, 2019 at 3:20 pm #4221681

muhammadB-3

I am trying to:
to translate the product to Arabic

Link to a page where the issue can be seen: hidden link

I expected to see: stock should remain same

Instead, I got: 0 STOCK After translating through WPML

July 17, 2019 at 4:31 am #4225833

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you further on this issue.

This type of issues can be created by some conflicts or php errors. I would need your help to narrow down the issue. Could you please provide feedback on the following questions as much as possible?

#1
Are you using the latest versions of WPML plugins? Which version of PHP/MYSQL are you using? You can easily send this information using Debug information settings from WPML.
Could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instructions here: http://wpml.org/faq/provide-debug-information-faster-support/

#2
Can you confirm that you are still experiencing issues with minimal set up (all plugins except WPML disabled and the theme on a WordPress default such as Twenty Nineteen)

#3
1. Please follow the debugging information provided here: http://wpml.org/documentation/support/debugging-wpml/
2. Repeat the action of creating the problem.
3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Thank you for helping us to pinpoint the issue. Feel free to add any further information you may have.

Look forward to your reply.

Thanks

July 17, 2019 at 5:52 am #4225977

muhammadB-3

I have attached the debug information Im really having hard time, we need to solve this.
Waiting for your quick response.

July 17, 2019 at 5:55 am #4225985

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Could you also share the results of the #2 and #3?

I noticed that you are using an outdated version of the plugin, we recently released new versions of WPML plugins with fixes and improvements so could you please update the plugin to the latest version and let me know if this helps?

NOTE:

+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!). You can use a plugin for this if you like. I often use the Duplicator plugin for this purpose. See: http://wordpress.org/plugins/duplicator/

Look forward to your reply.

Thanks

July 21, 2019 at 7:07 am #4251513

muhammadB-3

My issue is resolved now. Thank you!