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Last updated by Noman 7 months, 4 weeks ago.

Assigned support staff: Noman.

Author Posts
February 26, 2019 at 8:06 pm #3247153

Rune Myklebostad

I am trying to: Update the plugin

Link to a page where the issue can be seen: Not visible

I expected to see: An updated plugin

Instead, I got: The plugin removed from my site.

February 27, 2019 at 8:08 am #3248776

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. To take a closer look on this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

The topic ‘[Closed] After updating the plugin it's gone from my page.’ is closed to new replies.