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This topic contains 3 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 1 month, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
November 27, 2019 at 7:42 am #5026389

piotrP-15

I am trying to: translate from English to Polish. Button "Add to cart" ONLY in product page doesn't work. Its definitely because of WPML Multilingual CMS because when I deactivate it, it works fine.

Link to a page where the issue can be seen:hidden link

November 28, 2019 at 2:26 am #5033061

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

December 6, 2019 at 8:02 am #5081719

piotrP-15

Hello, we trided for few days solve issues but finally we decided to use different plugin. How can we get our money back?

December 6, 2019 at 5:48 pm #5085485

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. You can read about our refunds policy at: https://wpml.org/purchase/refunds-policy/. We are here ready to help you and provide you with the needed instructions in order to help you to get your issue sorted out in case you change your decision of trying another solution. Have a nice day.