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Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 16 replies, has 3 voices.

Last updated by Ahmed Mamdouh 8 months ago.

Assigned support staff: Ahmed Mamdouh.

Author Posts
April 1, 2021 at 1:26 pm #8449237

Adam Grabowiec

We prepared a translation via WPML and uploaded them successfully in hub but client came back with information that all the subpages are still during translation. What could went wrong?

April 4, 2021 at 7:44 am #8462421

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Any news from the client? If still not working for them, what if they check communication logs, can you get these for us?

And I guess that you will in no circumstances get access to their WordPress logins?

Regards,
Bruno Kos

communication log.jpg
communication log errors recorded.jpg
April 6, 2021 at 11:40 am #8472861

Adam Grabowiec

Hello, I have the debugging info. Where should I paste it?

April 6, 2021 at 12:13 pm #8473257

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

I marked your next reply as private, you can use any field for it (or simply copy it here and I will mark it as private).

Or you can use https://pastebin.com/ and paste the url here.

Regards,
Bruno Kos

April 6, 2021 at 1:00 pm #8473583

Adam Grabowiec

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April 6, 2021 at 1:18 pm #8473755

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

I am referring to this, it is communication logging.

And still not possible to get their access I assume?

Regards,
Bruno Kos

communication log.jpg
this is where you can access it.jpg
April 6, 2021 at 1:59 pm #8473993

Adam Grabowiec

Dear Bruno,

I was asked before to send debugging info, it is not enough?
I don't have the access to their WordPress.

April 7, 2021 at 7:59 am #8479423

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Truth be told I am not sure what to do here.

I asked our translation services specialists for advice.

I will keep you posted here!

Regards,
Bruno Kos

April 7, 2021 at 8:08 am #8479495

Adam Grabowiec

Dear Bruno,

Please find communication logging:

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}

April 7, 2021 at 8:09 am #8479497

Adam Grabowiec

Dear Bruno,

What should we do next?

April 7, 2021 at 8:31 am #8479745

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

I passed this info to our 2nd tier and will update you here.

Regards,
Bruno Kos

April 7, 2021 at 11:07 am #8481833

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Adam,

This is Ahmed Mamdouh from the translation proxy team, and I'll help you with this issue.

I have a couple of questions to be able to investigate the issue.

1- Please ask the client to take a screenshot from the jobs tab(from the website, not the hub), go to WPML -> Translation management -> translation jobs tab, and take a screenshot from this tab.

2- It would be great if you could make a small screen record of the steps you took in the hub to upload the translation, if not please take a screenshot from the projects page and highlight the project with the issue.

Best regards,
Ahmed Mamdouh.

April 7, 2021 at 1:28 pm #8483015

Adam Grabowiec

Hi Ahmed,

1) I will ask client.
2) I downloaded all the jobs, then translated them and uploaded them on the Uploads page - all as usual. In the attachment please find the current status of the project in hub.

Regards
Monika

opus project2.PNG
Opus project1.PNG
April 7, 2021 at 5:05 pm #8485111

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Monika,

Thanks for your prompt reply.

I checked the project in the hub and everything seems to be fine, so the issue probably from the client's website, so Could you please provide me with the client's website credentials?

I set your next reply as private to safely share the credentials.

Best regards,
Ahmed Mamdouh.

April 8, 2021 at 11:38 am #8491199

Adam Grabowiec

Dear Ahmed,

What do you mean by the website credentials? What should I exactly provide?

Kind regards
Monika