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This topic contains 2 replies, has 2 voices.

Last updated by jernejO 2 months ago.

Assigned support staff: Shekhar Bhandari.

Author Posts
August 9, 2019 at 9:48 am #4369193

jernejO

I am trying to:

On a new local install using modern approach (Roots: Bedrock with Sage theme):

For example: Cant properly set admin language to stay English: https://wpml.org/documentation/getting-started-guide/language-setup/setting-the-wordpress-administration-language/ this doesnt help.

Another issue: cant finish WPML installation since its in a language I do not understand (if clicked somewhere else while doing it). See attached image.
How can I continue to step 4 and 5 if it's not in english even!?

Yet another issue: WPML is one of the rare plugins that won't work as a MU plugin. Am I wrong?

There's many more and I've been using WPML hopelessly for years now since there's no other really good plugin for i18n. Might have to rethink.
Also, I would kindly like to give an opinion about the support so far and the support tickets I found online: It is one of the worst I've seen - pointing to really simple solutions most times, no real knowledge or technical background. Always asking for page credentials, where solutions should be public and simple anyway.
Would be amazing if this changed one day.

Regards,
j

August 12, 2019 at 4:31 am #4378343

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support. I'd be assisting you further on this issue.

I am sorry to hear about the support experience you have had. I would try my best to solve this issue as soon as possible.

For example Cant properly set admin language to stay English: https://wpml.org/documentation/getting-started-guide/language-setup/setting-the-wordpress-administration-language/ this doesn't help.

Can you please let me know if you receive any errors or it doesn't work at all?

cant finish WPML installation since it's in a language I do not understand (if clicked somewhere else while doing it). See the attached image.
How can I continue to step 4 and 5 if it's not in English even!?

You can use a browser translation and complete the wizard, once completed you can go to your profile and set the languages that's easy for you to use in admin language.

WPML is one of the rare plugins that won't work as an MU plugin. Am I wrong?

That's correct, it won't work as an MU plugin, I think that WPML is not fit to be a Must Use plugin. Please check the Caveats section of the documentation. https://codex.wordpress.org/Must_Use_Plugins#Caveats

Can you please let us know why it's an important feature for you.

Further, for helping further on this issue it's very important to know your site related information such as themes used, plugins used, PHP versions, etc. You can easily send this using Debug information settings from WPML.

So could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instruction here: http://wpml.org/faq/provide-debug-information-faster-support/

Look forward to your reply.

Thanks

August 19, 2019 at 6:47 am #4413781

jernejO

I do not want to follow up with this since I do not see a point, have removed WPML from some of my sites that do not absolutely require it (using /lang folder with custom .MO files, since only 1 language). Would use it, if it would provide a simple version that can

- be used as a MU plugin
- do not bloat the database and slow down the site with queries
- provide an option to only use simple .PO translation via .POT generated by themes (standalone String Translation, something like that).