We have just released WPML 4.3.3. Before reporting issues please make sure to update - this version resolves all known issues with the major WPML 4.3 release

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This topic contains 15 replies, has 2 voices.

Last updated by antonioP-35 7 months, 2 weeks ago.

Assigned support staff: Andreas W..

Author Posts
February 15, 2019 at 5:17 pm #3206158

antonioP-35

Hi,

An overlay windows hide the dashboard.

Please, check the attached images

February 15, 2019 at 6:16 pm #3206315

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi,

Thank you for contacting WPML Support.

Could you please try a minimal setup to see if the issue persists? To do so please change to a default theme like Twenty Seventeen. If the issue persists please deactivate any plugin and see if the issue still appears when only WPML Multilingual CMS, translation Management and String Translation is active.

If the issue disappears, please start reactivating the previously deactivated plugins to find ou which one might be causing the issue.

Further, could you please increase your Memory Limit and WP Memory limit to 256M? 128M is the minimum required by WPML.
Your current values are:

MemoryLimit 256M
WP Memory Limit 40M
Add this code to your wp-config.php to increase WP memory:

/* Memory Limit /
define('WP_MEMORY_LIMIT', '256M');

Paste it just before:

/ That's all, stop editing! Happy blogging. /

These settings can be limited directly by your hosting provider, so I recommend you to contact and ask them to modify them directly.
If you can get even higher values It would be great.

https://wpml.org/home/minimum-requirements/
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, it means,
with a default theme and not other plugins installed.

In case the issue is still not solved or clarified please enable the WP Debug feature and provide us the report.

More information here: https://wpml.org/documentation/support/debugging-wpml/

Please let me know about the result as soon as possible.

Kind regards
Andreas

February 18, 2019 at 11:08 am #3211579

antonioP-35

Hi,

I still with same issues.
The memory has increased to 768M.

I test with default theme (nineeten) and all plugins deactivated

At the end, I attach logs

Another question. Can I mark all Contactform 7 content as "traslated" to see it in frontend without finalize traslation????

Thanks you

Error log:

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}

February 18, 2019 at 9:41 pm #3214190

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi!

Contact Form 7 is by default visible in default language on translated pages or posts. The proper way to translate the plugin is using Translation Management and the WPML Translation Editor. More information here:
https://wpml.org/documentation/plugins-compatibility/using-contact-form-7-with-wpml/

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Kind regards
Andreas

February 21, 2019 at 9:59 am #3226204

antonioP-35

Buenos días,

Le facilito el acceso al backend pero le comunico que no se puede instalar ningun plugin por el momento, tan solo para verificar el error. Habilite el "private box" para facilitarle los datos de acceso al wp-admin.

El debug del WP no me da ningún error, al final del mensaje le adjunto los logs de WPML

Muchas gracias

Un saludo

##### Datos de depuración WPML########

Información de depuración

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                            [sitepress] => 1290
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                    [woocommerce/woocommerce.php] => Array
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                    [woocommerce-multilingual/wpml-woocommerce.php] => Array
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                    [woo-permalink-manager/premmerce-url-manager.php] => Array
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                    [wp-all-import/plugin.php] => Array
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                    [wp-all-export/wp-all-export.php] => Array
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                            [wp_all_export_plugin] => 357
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                    [woocommerce-xml-csv-product-import/plugin.php] => Array
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                    [wp-store-locator/wp-store-locator.php] => Array
                        (
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                    [woo-gutenberg-products-block/woocommerce-gutenberg-products-block.php] => Array
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                    [yith-woocommerce-wishlist/init.php] => Array
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                            [yith-plugin-fw] => 0
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                    [contact-form-7/wp-contact-form-7.php] => Array
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                    [duplicator/duplicator.php] => Array
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                )

            [theme_localization_domains] => Array
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                    [twentynineteen] => Array
                        (
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                    [janeworld-child] => Array
                        (
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                            [janeworld-child] => 90
                            [woocommerce] => 3
                            [yith-woocommerce-wishlist] => 13
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                )

        )

    [default_categories] => Array
        (
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            [de] => 2
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            [it] => 5
            [pt-pt] => 121
        )

    [default_language] => es
    [setup_wizard_step] => 5
    [admin_text_3_2_migration_complete_40cd750bba9870f18aada2478b24840a] => 1
    [translation-management] => Array
        (
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                    [_button_text] => 2
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                    [_max_price_variation_id] => 0
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                    [_max_sale_price_variation_id] => 0
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                    [_sale_price_dates_to] => 1
                    [_wcml_schedule] => 1
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                    [wcml_sync_hash] => 0
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                    [_product_attributes] => 0
                    [_children] => 2
                    [_subscription_limit] => 1
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                    [_sale_price_EUR] => 0
                    [_price_EUR] => 0
                    [_min_variation_regular_price_EUR] => 0
                    [_min_variation_sale_price_EUR] => 0
                    [_min_variation_price_EUR] => 0
                    [_max_variation_regular_price_EUR] => 0
                    [_max_variation_sale_price_EUR] => 0
                    [_max_variation_price_EUR] => 0
                    [_sale_price_dates_from_EUR] => 0
                    [_sale_price_dates_to_EUR] => 0
                    [_wcml_schedule_EUR] => 0
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                    [repele_agua] => 3
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                    [tech_caract] => 3
                    [use_product] => 3
                    [imagen1_slhz] => 3
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                    [_mail] => 2
                    [_mail_2] => 2
                    [_messages] => 2
                    [_additional_settings] => 1
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                    [_low_stock_amount] => 1
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            [custom_fields_readonly_config] => Array
                (
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                    [11] => _alp_processed
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                    [13] => _encloseme
                    [14] => _icl_lang_duplicate_of
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                    [16] => _wp_attached_file
                    [17] => _wp_attachment_image_alt
                    [18] => _form
                    [19] => _mail
                    [20] => _mail_2
                    [21] => _messages
                    [22] => _additional_settings
                    [23] => _locale
                    [24] => _backorders
                    [25] => _crosssell_ids
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                    [28] => _download_expiry
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                    [34] => _manage_stock
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                    [36] => _stock
                    [37] => _stock_status
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                    [39] => _subscription_length
                    [40] => _subscription_period
                    [41] => _subscription_period_interval
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                    [43] => _subscription_sign_up_fee
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                    [45] => _subscription_trial_period
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                    [47] => _tax_status
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                    [50] => _visibility
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                    [53] => _height
                    [54] => _length
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                    [62] => _min_regular_price_variation_id
                    [63] => _min_sale_price_variation_id
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                    [66] => _max_sale_price_variation_id
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                    [75] => _min_variation_price
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                    [78] => _max_variation_price
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                    [80] => _sale_price_dates_to
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                    [83] => wcml_sync_hash
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                    [88] => _low_stock_amount
                    [89] => _wpml_media_duplicate
                    [90] => _wpml_media_featured
                )

            [custom_fields_translation_custom] => Array
                (
                )

            [custom_fields_translation_custom_readonly] => Array
                (
                )

            [doc_translation_method] => 0
            [__custom_types_readonly_config_prev] => Array
                (
                )

            [custom_types_readonly_config] => Array
                (
                )

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                (
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                    [2] => keywords
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                    [4] => _edit_lock
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                    [12] => _pingme
                    [13] => _encloseme
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                    [16] => _wp_attached_file
                    [17] => _wp_attachment_image_alt
                    [18] => _form
                    [19] => _mail
                    [20] => _mail_2
                    [21] => _messages
                    [22] => _additional_settings
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                    [24] => _backorders
                    [25] => _crosssell_ids
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                    [34] => _manage_stock
                    [35] => _sku
                    [36] => _stock
                    [37] => _stock_status
                    [38] => _sold_individually
                    [39] => _subscription_length
                    [40] => _subscription_period
                    [41] => _subscription_period_interval
                    [42] => _subscription_price
                    [43] => _subscription_sign_up_fee
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                    [45] => _subscription_trial_period
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                    [47] => _tax_status
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                    [51] => _weight
                    [52] => _width
                    [53] => _height
                    [54] => _length
                    [55] => _woocommerce_exclude_image
                    [56] => total_sales
                    [57] => _product_url
                    [58] => _button_text
                    [59] => _purchase_note
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                    [61] => _min_price_variation_id
                    [62] => _min_regular_price_variation_id
                    [63] => _min_sale_price_variation_id
                    [64] => _max_price_variation_id
                    [65] => _max_regular_price_variation_id
                    [66] => _max_sale_price_variation_id
                    [67] => attr_label_translations
                    [68] => _per_product_pricing_active
                    [69] => _pricing_rules
                    [70] => _regular_price
                    [71] => _sale_price
                    [72] => _price
                    [73] => _min_variation_regular_price
                    [74] => _min_variation_sale_price
                    [75] => _min_variation_price
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                    [77] => _max_variation_sale_price
                    [78] => _max_variation_price
                    [79] => _sale_price_dates_from
                    [80] => _sale_price_dates_to
                    [81] => _wcml_schedule
                    [82] => _variation_description
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                    [88] => _low_stock_amount
                    [89] => _wpml_media_duplicate
                    [90] => _wpml_media_featured
                )

            [__custom_term_fields_readonly_config_prev] => Array
                (
                )

            [custom_term_fields_readonly_config] => Array
                (
                )

            [taxonomies_readonly_config] => Array
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                    [product_tag] => 1
                    [product_type] => 0
                    [shop_order_status] => 0
                    [product_visibility] => 0
                    [product_shipping_class] => 1
                )

            [custom-types_readonly_config] => Array
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                    [wpcf7_contact_form] => 1
                    [product_variation] => 1
                    [shop_coupon] => 0
                    [shop_order] => 0
                )

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                (
                    [classic-editor-remember] => 0
                    [icono_valor_1] => 0
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                    [icono_valor_3] => 0
                    [slogan] => 0
                    [texto_valor_1] => 0
                    [texto_valor_2] => 0
                    [texto_valor_3] => 0
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                    [titulo_valor_1] => 0
                    [titulo_valor_2] => 0
                    [titulo_valor_3] => 0
                    [url_destino] => 0
                )

            [notification] => Array
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                    [completed_frequency] => 3
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                    [overdue_offset] => 7
                    [dashboard] => 1
                    [purge-old] => 7
                )

            [post_translation_editor_native_for_post_type] => Array
                (
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                )

            [custom_fields_attributes_whitelist] => Array
                (
                    [_mail] => Array
                        (
                            [subject] => Array
                                (
                                )

                            [body] => Array
                                (
                                )

                        )

                    [_mail_2] => Array
                        (
                            [subject] => Array
                                (
                                )

                            [body] => Array
                                (
                                )

                        )

                )

        )

    [custom-types_sync_option] => Array
        (
            [attachment] => 1
            [product] => 1
            [product_variation] => 1
            [shop_coupon] => 0
            [shop_order] => 0
            [wpcf7_contact_form] => 1
        )

    [language_selector_initialized] => 1
    [languages_order] => Array
        (
            [0] => es
            [1] => en
            [2] => fr
            [3] => it
            [4] => pt-pt
        )

    [dont_show_help_admin_notice] => 1
    [setup_complete] => 1
    [xliff_newlines] => 2
    [tm_xliff_version] => 12
    [site_does_not_use_icl] => 1
    [sync_comments_on_duplicates] => 0
    [show_translations_flag] => 1
    [doc_translation_method] => 0
    [hide_how_to_translate] => 
    [translation_memory] => 1
    [WPML_Translate_Link_Target_Global_State] => 1
    [store_frontend_cookie] => 1
    [language_domains] => Array
        (
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            [fr] => fr.lacodificadora.com
            [de] => de.lacodificadora.com
            [it] => it.lacodificadora.com
        )

    [language_per_domain_sso_enabled] => 1
    [edit_languages_flag_migration] => 1
    [admin_text_3_2_migration_complete_3551547f2cb80db929ade56dd973137c] => 1
    [custom_posts_unlocked_option] => Array
        (
            [product] => 1
        )

    [taxonomies_unlocked_option] => Array
        (
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            [category] => 0
            [post_tag] => 0
            [action-group] => 0
            [product_type] => 0
            [product_visibility] => 0
            [product_tag] => 0
            [product_shipping_class] => 0
            [translation_priority] => 0
            [pa_caracteristicas-tecnicas] => 0
            [pa_color] => 0
            [pa_direccion-de-viaje] => 0
            [pa_medida-abierto] => 0
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            [pa_nino-edad] => 0
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            [pa_propiedades] => 0
            [wpsl_store_category] => 0
        )

    [just_reactivated] => 0
    [admin_text_3_2_migration_complete_747db648a0f6f7ebe077cb28a96ce11d] => 1
    [hidden_languages] => Array
        (
        )

    [admin_text_3_2_migration_complete_985b4a31cb46894f6a6f6315bc6c0264] => 1
    [admin_text_3_2_migration_complete_d4560ca85ae1791bbb309d30c450f0af] => 1
)
February 21, 2019 at 8:29 pm #3229956

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hola,

para poder investigar mejor el problema necesitaría, si fuera posible, que me permitas acceder a tu sitio temporalmente. Mucho mejor si tuvieras un sitio de pruebas en donde esté replicado el problema.

Encontrarás los campos necesarios debajo del área de comentarios. He marcado la próxima respuesta como privada, por lo que la información que ingreses solo la veremos tu y yo.

Es posible que necesite replicar tu sitio localmente. Para eso voy a necesitar instalar un plugin llamado "Duplicator". Con él podré crear una copia completa de tu web. Una vez que el problema esté resuelto, borraré la copia local. Dime por favor si estás de acuerdo.

IMPORTANTE

Por favor haz un back up completo de tu sitio y base de datos antes de proveer los datos de acceso
Si no ves este formulario para completar los campos confidenciales NO los publiques, ya que serán visibles en el foro:
hidden link

En ese caso, pídeme que vuelva a habilitar una respuesta privada.

Muchas gracias.
Un saludo cordial,
Andreas

February 26, 2019 at 10:20 am #3244103

antonioP-35

Hola Andreas,

He desactivado el "Traductor avanzado de WPML2 y ya se muestra la pantalla correctamente. He vuelto a habilitarlo y ya no aparece este problema que comentabamos.
No obstante, puedes revisarlo para verificar que el funcionamiento es correcto y que no nos vuelva a aparecer este fallo.

Muchas gracias

un saludo

February 26, 2019 at 4:07 pm #3245982

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hola,

Puedo ver que el Editor de traducción avanzada no está habilitado e incluso si lo habilito, aún no está activado. Una vez que el Editor esté habilitado, el administrador del sitio debe recibir un correo electrónico de nosotros para confirmar la activación de este editor.

¿Recibió un correo electrónico y hizo clic en el enlace para activar el Editor de traducción avanzada cuando lo habilitó por primera vez?

Si no es así, intente eliminar el complemento de administración de traducción y vuelva a instalarlo. A continuación, active el Editor de traducción avanzada. ¿Usted o el administrador del sitio recibieron algún correo electrónico ahora?

De lo contrario, es posible que haya un problema diferente y tendremos que tomar una copia de su sitio para una mayor depuración.

Saludos cordiales
Andreas

February 27, 2019 at 4:35 pm #3251554

antonioP-35

Hola Andreas,

No hemos recibido ningún mail para confirmar la activación, ¿podrías reenviarlo tu o tenemos que realizar el proceso de desinstalación del plugin y el complemento?.

En el caso de tener que desinstalarlo, ¿qué problema podemos tener con la configuración del plugin y las traducciones ya realizadas?

Por favor, aclarame estas dudas y así tendremos controlado el proceso para cuando pasemos la web a producción y tengamos que generar una nueva key para el nuevo dominio.

Muchas gracias

un saludo

February 28, 2019 at 4:46 am #3253604

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hola,

Me gustaría pedirte que compruebes estos puntos:
- Compruebe si el correo electrónico está en la carpeta de spam.
- Compruebe si configura un administrador de traducción para el sitio. Es un requisito.
- Cambie la cuenta de correo electrónico para usar una cuenta de gmail e intente activar de nuevo el Editor de traducción avanzada.

¿Podrías decirme el resultado de estos pasos?

Sobre la reinstalación, no necesita preocuparse por ninguna traducción o configuración, ya que se guardan dentro de la base de datos.

Por favor, desactive y elimine el complemento. Luego descargue la última versión en https://wpml.org/account/downloads/

Luego agregue el complemento en Complementos -> Agregar nuevo y actívelo. Habilitar el Editor de traducción avanzada. En caso de que no reciba automáticamente un nuevo correo electrónico, contáctenos nuevamente.

También confirme si su correo electrónico de administrador de WordPress y su correo electrónico de WPML.org son correctos.

Saludos cordiales
Andreas

February 28, 2019 at 9:53 am #3254454

antonioP-35

Hola,

Lo que me pides es que desinstale el "WPML Translation Management" ??

Referente al Editor Avanzado ¿es la opción que se encuentra en WPML --> Configuración -->?
"Usar el Editor de traducción avanzado de WPML"
("El Editor de traducción avanzado está habilitado pero no activo" - "Administrar acceso de traductores")

Muchas gracias

February 28, 2019 at 10:02 pm #3257516

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hola,

El Editor de traducción avanzada es un componente de la Translation Management.

Vaya a Translation Management -> Funciones de usuario y verifique si el usuario actual tiene permiso para usar este editor.

Si no es así, asigne la funcion de usuario.

En caso afirmativo, me gustaría que intentara desactivar y eliminar el complemento por completo. la eliminación del complemento no afectará a ninguna traducción, trabajo de traducción o configuración, ya que todas esas informaciones se guardan dentro de la base de datos. Entonces descargue la versión lates aquí:

https://wpml.org/account/downloads/

Ahora desinstale el complemento y vuelva a activar el editor de traducción avanzada. Por favor, verifique si ha recibido un correo electrónico. También verifique primero que el correo electrónico correcto esté configurado en su administrador de WordPress y en su cuenta WPML.
Además, puede verificar si el correo electrónico llegó a su carpeta de correo no deseado por error.

Saludos cordiales
Andreas

March 4, 2019 at 9:06 am #3267588

antonioP-35

Hola Andreas,
Ya realicé todas esas operaciones sin recibir email y sin poder activarlo.
Como en breve (esta semana) tenemos que pasar el site a producción, vamos a esperar a realizar este cambio y así solucionar este problema en el hosting definitivo.
Si te parece bien, dejamos el ticket abierto y así lo retomamos en cuanto haya trasladado la Web.
Muchas gracias

March 4, 2019 at 9:25 am #3267632
antonioP-35

Hola de nuevo Andreas,

Se me olvidó comentar un problema que tenemos con la Cookie y, aunque hemos encontrado una solución no es la mas correcta porque en las actualizaciones se va esta solución.
En concreto, el archivo que modificamos es "/wp-content/plugins/sitepress-multilingual-cms/res/js/cookies/language-cookie.js?ver=4.2.2:".

Para solucionar el problema cambiamos su contenidos de este código:

jQuery( 'document' ).ready(function(){
	jQuery.each( wpml_cookies, function( cookieName, cookieData ) {
		jQuery.cookie(cookieName, cookieData.value, {
			'expires': cookieData.expires,
			'path': cookieData.path
		});
	});
});

a este otro:

var jq = jQuery.noConflict();
jq( 'document' ).ready(function(){
    jq.each( wpml_cookies, function( cookieName, cookieData ) {
        jq.cookie(cookieName, cookieData.value, {
            'expires': cookieData.expires,
            'path': cookieData.path
        });
    });
});

¿Se puede dar una solución permanente que no desaparezca con las actualizaciones??.

Muchas gracias

New threads created by Andreas W. and linked to this one are listed below:

https://wpml.org/forums/topic/split-solucion-personalizada-para-cookies-wpml/

March 4, 2019 at 2:59 pm #3269426

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hola,

Para regresar primero al problema principal, me he dado cuenta de que el Editor de traducción avanzado ahora está habilitado y operativo. La gestión de la traducción es accesible.

¿Puede por favor confirmarlo marcando este ticket como resuelto?
De esta manera, a otros clientes les será más fácil encontrar tickets con problemas similares y les ayudará a resolver el problema de manera efectiva.

Abriré un nuevo ticket para el problema relacionado con las cookies y le responderé tan pronto como reciba un comentario sobre nuestro nivel 2 con respecto a su pregunta.

Saludos cordiales
Andreas