Please make sure to update to WPML 4.3.4 before reporting any issue

Hi, Amit here, I am the WPML Support Manager, our current ticket queue is high, update your WPML plugins and make sure you meet the minimal requirements for running WPML before reporting an issue please - many tickets are resolved doing that

Please look at our updated list of Known Issues and you can also use our support search to find helpful information and of course review our documentation before opening a ticket.

If you do need to open a ticket please make sure to provide us with all the needed information as described in this page

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This topic contains 5 replies, has 3 voices.

Last updated by George Botsev 5 months, 3 weeks ago.

Assigned support staff: George Botsev.

Author Posts
May 21, 2019 at 6:14 pm #3858111

michaelB-74

There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you.

May 22, 2019 at 2:11 am #3859799

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

To fix this issue, I'll need to request temporary access (wp-admin and FTP) to your site - preferably to a test site where the problem has been replicated if possible - in order to be of better help.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Note:

*** Please let me know exactly what steps should I follow to see the problem.

*** Please, can I install the Duplicator plugin (or All in One Migration) to make a copy of your site and install it on my test environment? This will help me debug the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

May 23, 2019 at 7:24 pm #3879007

Bruno
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Thank you. I'm going to escalate to the 2nd tier support ticket so they can check it out. Soon we will contact you.

Thank you.

May 27, 2019 at 6:49 am #3893801

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+02:00)

Hello!
I patched your site for that issue.

Please let me know how it goes and if you have that problem again.

May 28, 2019 at 11:13 pm #3910499

michaelB-74

thank you for the help, now the plugins are activated but i cant edit pages nor add menu items

May 29, 2019 at 6:57 am #3912213

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+02:00)

Hello again!
I tried to see the problem, however after accessing the site to create a post, now I am getting an error that the maximum number of allowed connections to MySQL is reached and I cannot access anything further.
Could you please check with your hosting provider?
I suspect that you might have some configuration issue with the server or maybe not enough resources dedicated to the WordPress in the MySQL or the PHP.

The topic ‘[Closed] Anytime i activate the wpml plugins my website crashes’ is closed to new replies.