This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 5 replies, has 2 voices.

Last updated by Rajeeb Banstola 10 months, 2 weeks ago.

Assigned support staff: Rajeeb Banstola.

Author Posts
July 11, 2019 at 9:29 pm #4193151


WP emails me a message whenever someone adds an image to the site.
Error Details

July 12, 2019 at 12:58 am #4193901

Rajeeb Banstola


Thank you for contacting WPML!

First of all, please make sure your server meets all the requirements for running WPML:

I see that your site is not running the required MySQL version. Please fix that.

Now, update all the plugins and themes. Then take a full backup of your site and follow the below process:

1. Go to WPML - Support - Troubleshooting - click on "Remove ghost entries from the translation tables"

Let me know if this helps

July 12, 2019 at 6:18 pm #4201059


Hi Rajeeb,

The MySQL version is v10 Mariadb so it is compatible. And your suggestions have been applied and we will test for a few days to make sure the issue is completely resolved.

We noticed that this request is public and has got indexed by Google with the server information available.

For security reasons of the website can you please delete this ticket

Thank you,

July 16, 2019 at 3:11 am #4215485

Rajeeb Banstola


I've removed the error details from this ticket. We try our best not to delete tickets as it might help someone facing a similar issue.

Let me know if you have any questions for me!

July 16, 2019 at 1:15 pm #4220337


Thank you very much, but could you please remove the screenshot also, (or cut out the names.
Thanks again

July 18, 2019 at 6:10 am #4235161

Rajeeb Banstola


I've removed the screenshot as well. Please let me know if you have any questions 🙂