This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing issues with translating Astra admin strings using WPML. Despite following the standard procedure for registering and translating strings, the translations are not being retained, and the settings revert to the default language. This issue has been persistent and unresolved for over 10 months.
Solution: 1. **Contact Astra Theme Support**: The client should contact Astra's support team to report the issue with
admin_texts_astra-settings
translations being mixed or overwritten when using WPML. It's important to emphasize that the theme should maintain compatibility with WPML and not overwrite multilingual values stored in
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to manage Astra admin strings using WPML.
Symptoms:
The expected outcome was not achieved, but the specific issue or error is not detailed.
Questions:
What steps should I follow to manage Astra admin strings with WPML?
Why am I not seeing the expected results when managing Astra admin strings?
Also, please tell me where to see the problem on your site.
In other words, where can I see that Astra admin strings are not translated on the frontend?
Please provide a link to a page with this problem and include screenshots.
If you need further help with this, please share the access details to your site with me. Also, please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All-in-One Migration. Please let me know if you agree. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Hopefully he still has our testing sire.
I'm loosing sales on a regular basis because of this shitty glitch.
Trigered one more time after testing the option "adjust theme ID for multilingual".
By someone of your team for another ticket. Probably accessing the theme customizer, as usual.
As the original ticket was closed no, it no longer exists.
Please note that in order for us to debug this issue we will need to be able to reproduce the behavior as we were not able to during all our previous efforts.
Are you able to provide us access to an environment where we can reproduce the issue.
Hello!
I've deleted all astra strings translations because it's not what I did on the live sites.
From now, I recommand you to translate all the astra strings. Since it's a paid function, let me know when you did it hidden link
