astra admin strings

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: Exception

This topic contains 60 replies, has 0 voices.

Last updated by Bobby 8 hours, 13 minutes ago.

Assisted by: Bobby.

Author	Posts
December 22, 2025 at 3:57 pm #17682862
bikbulatovaE	Yep, exclude from translations doesn't work. Strings appear back again and again. Your team could maybe fix this tool I dont know. These strings are not displayed on the front end, it's astra theme deep customizer settings. I propose to ignore them. OK!!! Everything seems clean and exactly the same as for live website. Excepted the multi domain setup. No issue so far with translations. Any suggestions?
December 22, 2025 at 6:01 pm #17683174
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Unfortunately, no suggestions, this has been the same behavior from our side too when we have explicitly tried to reproduce the issue in sandboxes.
December 24, 2025 at 6:54 am #17686030
bikbulatovaE	So maybe it's related to multi domain setup? It's the only thing that differs.
December 24, 2025 at 9:34 pm #17687427
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	At the moment which environment are you still experiencing this in? We still can't reproduce it in the staging one, therefore maybe we can re visit the issue in the original environment. The only thing I can imagine is that these strings are "stuck" and we need to remove them completely from the customizer.
December 26, 2025 at 9:54 am #17688381
bikbulatovaE	Ok Bobby so now I can give you access to the live website. We just have to re-translate all those astra strings, excepted the unused ones (still in other language). But please, don't close this ticket! Last time we could do the full debug process because of this.
December 26, 2025 at 10:11 am #17688385
bikbulatovaE	we couldn't do the full debug process***
December 26, 2025 at 6:37 pm #17688786
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I will re enable the private field reply to share access to the live site. Also please note that the thread was closed due to inactivity, unfortunately the forum will do this automatically. (emails are sent before it happens)
January 2, 2026 at 10:15 pm #17701053
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hello, Hope you had happy Holidays and a good New Year. On the site I have removed from the Astra Strings the wrong language strings from String Translation and sent them for automatic translation as we did on the staging site. Please review.
January 3, 2026 at 4:28 am #17701149
bikbulatovaE	You made me pay for it? Got notification from bank. I'm not willing to pay to debug your plugin. Text seems ok. Now we could try to miss up with the translations? Opening customizer? Switching language while connected to admin account? And anything else? I won't touch to much anything here, so you can see on your end if you can recreate the bug. However we've got a manager that opens the store when new orders are placed. That's pretty much it. Happy new year!
January 5, 2026 at 9:45 pm #17705428
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	The last invoice I see is for $0, however, the translation was for 1,148 credits which equates to roughly 0.48 cents. I have gone ahead and credited those credits back to your account of course. At the moment I am not seeing any strange behavior with the exception of the 4 untranslated strings we have mentioned before. Please ensure that these strings do remain untranslated.
January 6, 2026 at 7:53 am #17705887
bikbulatovaE	Ok I saw a different bill. Like 10€. Maybe for other stuff then. Please advice about the process to keep this ticket live as long as possible
January 6, 2026 at 7:47 pm #17707813
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	The ticket can close automatically, as mentioned before it sends an email before it does. If it closes you can always request we re open it. At the moment I've not been able to reproduce this behavior.
January 8, 2026 at 10:21 am #17712342
bikbulatovaE	Did you try to mess around with the theme customizer ?
January 8, 2026 at 6:33 pm #17714074
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I finally was able to reproduce it and caught it on a Loom screen recording! I am not sure if you have a backup from before the changes but If possible please use it and update me so I can grab a duplicator package from before my changes. hidden link NOTE: I am creating one right now in this current state as well for our team to have available.
January 9, 2026 at 7:44 am #17714998
bikbulatovaE	Done! Backup from 01/07 restored