[Waiting for user feedback] astra admin strings

We are still working on this as it's only happening on the live environment, once there are news we will update here.

If possible, please re share the access details to the live environment please as they ones we have no longer work and we need to take a new copy to continue working on this.

Hi there,

Due to the ticket closing and access the progress was put on pause.

I have re opened the original escalation ticket.

if possible please share with me access as it was removed.

Thank you!

Thank you, received and forwarded to second tier.

I will update as soon as I have feedback.

Hello,

We have set things up on the website to track changes to the astra-settings options, what it does is that the moment a change is done it records content to the debug.log, this will help trace when an unwanted change occurs.

Please keep an eye out for when it goes wrong, at which time we can inspect the log and see if it shows what caused it to change.

In summary we:

added an mu-plugin

activated the debug.log

also added the Adminer plugin so we can inspect the options table

Awaiting your reply so we can track the change to a specific time stamp and find it in the debug.log now.

Simply let us know when the issue is triggered, maybe make a slight change in the site to re trigger it.

The mu-plugin is recording and if we can capture the moment the issue is triggered we will be able to tell what is causing it.

Being that most of the strings have been turned to Spanish, we can of course switch them but I cannot guarantee that the translation back to English will be exactly what is desired which is why it's best if this was done from your side especially since this is a live site.

if you rather us do this, and dont mind if the English strings are not 100% what you would add, then we can proceed.

Also another thing to note is that the issue has not been able to be triggered upon demand which is why we have set up the tracking plugin on your site.