This thread is resolved. Here is a description of the problem and solution.
Problem: You are using the Kadence Theme with the Form (Adv) block for a contact form, which is translated using ATE. While the form sends emails on the original language page, it does not send emails on the translated contact page. You suspect that the XML file might need an update. Solution: The issue was that some custom fields in the form were incorrectly translated to Finnish (FI), but they needed to remain in English (EN). We updated the form translation and adjusted these terms back to English. Now, the form should work correctly in Finnish.
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Hi, I’m using the Kadence Theme and the Form (Adv) block for a contact form. The form is translated using ATE. The form sends emails on the original language page, but not on the translated contact page.
Hello,
My name is Carlos, and I will continue working on this ticket
1.- I kindly ask you to create a video (you can use Loom, Kommodo, or any other online tool for free) describing the issue and how to reproduce it. This will help me understand the problem and reproduce exactly the same steps.
2.- Also, please share the access credentials to the site in your next message, which I have set private. This will allow me to reproduce the issue on the site based on the video shared in the previous point and double-check the WPML configuration.
Confirm you have created a full site backup that you can restore if necessary.
Hi again,
here is the video explaining the problem: hidden link
The Swedish version (main language) is working correctly, but the Finnish translation is not sending any messages - it is only translated correctly. I think the XML file needs to be updated with something. I hope you can help me. I have noticed the same issue on other websites using the Kadence Form (Advanced block) theme.
Hi Pamela,
Thank you very much for your message and for sharing the video
The cause of the issue was that some custom fields in the form were translated to FI, but they had to remain in EN. I updated the form translation and adjusted these terms; now the form is working on FI.
When you edit the form translation in ATE you will see that I copied some custom field values like "text", "text area", etc instead of translating them to FI.
