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[Resolved] automated translator is stuck

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the automatic translator for Hebrew is stuck and shows no progress.
Solution:
1. Go to pages and edit your page in the default language.
2. Make a small edit and click on "update".
3. Access the translation or review the automatic process to see if it is now working correctly.
If this does not resolve the issue, please navigate to WPML->Support->ATE error logs and share with us the top 5 errors logged there.

If the solution provided here does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

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This topic contains 2 replies, has 0 voices.

Last updated by Noman 2 weeks, 3 days ago.

Assisted by: Noman.

Author Posts
April 24, 2025 at 4:03 pm #16965400

gilaD

Background of the issue:
I have auto translated the site to several languages using WPML. The issue is specifically with the Hebrew translation. Link to a page where the issue can be seen: hidden link

Symptoms:
The automated translator is stuck. The Hebrew translation seems stuck in progress forever with nothing being completed.

Questions:

April 24, 2025 at 6:56 pm #16965921

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

While waiting for one of my colleagues to be assigned to your ticket, please try the following:

1. Go to pages and edit your page in the default language
2. Make a small edit and click on "update"
3. Access the translation or review the automatic process

Is it working OK now?

sometimes doing this can help get the job "unstuck"

IF that does not help, please go to WPML->Support->ATE error logs and share with us the top 5 errors logged there.

April 27, 2025 at 11:37 am #16972290

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. As we have debugged this issue in chat. Please mark this ticket as resolved and feel free to create a new chat/ticket if something for us later on and we would be more than happy to help.

Thank you for your cooperation, have an excellent day