This thread is resolved. Here is a description of the problem and solution.
Problem:
You are trying to add translation credits to your site using WPML, but your website does not appear in the WPML account section for managing automatic translation credits.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Visit https://wpml.org/account/sites/
2. Remove the current WPML key for your site.
3. Generate a new key. During this process, you should also be able to add credits to your site.
4. Copy the new key, go to your site's backend > Plugins > Add new > Commercial > Unregister WPML from the old key and re-register WPML with the new key.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 2 replies, has 0 voices.
Last updated by 3 weeks ago.
Assisted by: Mihai Apetrei.