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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to add translation credits to your site using WPML, but your website does not appear in the WPML account section for managing automatic translation credits.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Visit https://wpml.org/account/sites/
2. Remove the current WPML key for your site.
3. Generate a new key. During this process, you should also be able to add credits to your site.
4. Copy the new key, go to your site's backend > Plugins > Add new > Commercial > Unregister WPML from the old key and re-register WPML with the new key.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 0 voices.

Last updated by nethics-sasd 3 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
May 22, 2025 at 1:59 pm #17062199

nethics-sasd

Contesto del problema:
I am trying to add translation credits to my site hidden link using WPML.

Sintomi:
The web site do not appear in https://wpml.org/it/account/gestisci-i-crediti-per-la-traduzione-automatica/, so I can not add credits to it

Domande:
How can I fix the issue of translation credits not appearing in my WPML account?

May 22, 2025 at 5:23 pm #17063097

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Let's try this:

1. Go here (https://wpml.org/account/sites/)

2. Remove the current WPML key for that site

3. Generate a new key > and in the process of generating the key, you should also be able to add credits to your site.

4. Then, copy the key, go to your site's backend > Plugins > Add new > Commercial > UNregister WPML from the old key and REregister WPML with the new key.

Please let me know how that went.

Mihai Apetrei

May 22, 2025 at 7:06 pm #17063363

nethics-sasd

It work. Thank you Mihai

May 23, 2025 at 3:18 pm #17067087

nethics-sasd

Thanks for your quick and valuable support!