Automatic translation blocked after payment - popup not updating correctly

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: ATE, Credits

This topic contains 2 replies, has 0 voices.

Last updated by Carlos Rojas 6 days, 4 hours ago.

Assisted by: Carlos Rojas.

Author	Posts
May 4, 2026 at 11:46 am #18010659
jamesB-70	Automatic translation is blocked with "payment required" message. After clicking "Pay now" and completing the payment, a popup appears asking whether to continue with pending translations. After selecting "Yes, continue with pending automatic translations" and submitting, nothing changes — the same "payment required" block message remains and translations do not resume. The first screenshot shows the WPML "Automatic translation is blocked - payment required" message. The second screenshot shows the WPML popup with 0 pending automatic translations.
May 4, 2026 at 12:20 pm #18010775
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us I have escalated this ticket directly to our 2nd tier of support because I see a discrepancy between the screenshots you shared and the payment information. I kindly ask you to share the access credentials to the site in your next message, which I have set private, in case our 2nd-tier specialists need to access the site and compare the information. Looking forward to your message. Regards, Carlos
May 6, 2026 at 10:01 am #18016801
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Our 2nd-tier specialists need access to the site to take a deeper look at this situation. I have set your next message private so you can securely share the access credentials. Looking forward to your message.