Automatic translation stuck in queue

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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: Account Issues, ATE

This topic contains 44 replies, has 0 voices.

Last updated by Bigul 9 hours, 53 minutes ago.

Assisted by: Bigul.

Author	Posts
March 25, 2025 at 2:44 pm #16858514
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Nathan, Thank you for the updates. I have forwarded the ticket to our second-tier team for further checking. You don't have to reinstall WPML on the live site. Please wait. We will get back to you as early as possible. -- Thanks! Bigul
March 25, 2025 at 2:50 pm #16858558
edwinF-6	In the translations menu I see these translations, which are completed. Should they be visible here?
March 25, 2025 at 2:57 pm #16858620
edwinF-6	Okay thank you Bigul.
March 25, 2025 at 3:10 pm #16858679
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, You are welcome. As per the screenshot, three custom posts (including a Product) and three strings are translated to German. So please visit the translated product in the frontend in Dutch language and check you can switch to German translation as expected. -- Thanks! Bigul
March 26, 2025 at 5:10 pm #16864536
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Our team is still working on this issue. It looks like a 500 error is being triggered while delivering the translation to your site from our Translation Server. So can you please share the latest Debug.log file? It will help us to track the problem. You can share it via Google Drive or Dropbox. -- Thanks! Bigul
March 26, 2025 at 6:07 pm #16864965
edwinF-6	Hi Bigul, That's good news that at least it's known where the bug is. Here's the link to the file: hidden link
March 27, 2025 at 10:09 am #16867395
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the Debu log information. I have forwarded the details to our second-tier team. We will get back to you soon. Please wait. -- Thanks! Bigul
March 27, 2025 at 11:15 am #16867926
edwinF-6	Thank you
March 27, 2025 at 1:38 pm #16868766
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, We hope the live site (hidden link) and the staging site (hidden link) are using the latest version of WPML (4.7.2) and are hosted on the same server. Because we have a fix for the fatal error in the Debug log in the latest version of WPML. Please check and confirm. Also, please visit WPML>>Languages>>Site Languages, click on the Edit Languages link, and share a screenshot of the Edit Languages page. -- Thanks! Bigul
March 27, 2025 at 2:49 pm #16869143
edwinF-6	Hi, I already deleted the hidden link, but yes, they are both using the latest version of WPML 4.7.2. And they're hosted on the same server. Although I deleted the test.hondenshop, there's still a staging.hondenshop on the same server, but under a different package, also running the latest version. Attached is the screenshot
March 30, 2025 at 3:18 am #16875981
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. We have refreshed your settings in our ATE server. So one request. Please try the workaround suggested in the following documentation after a full site backup{mandatory} for the hidden link post and check if the post translation is delivering as expected. https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ If the problem remains, please try the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not. 1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page) 2) On the Troubleshooting page, please click on the following options in the Clean up section. Wait for confirmation of processing after each one. - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix post type assignment - Synchronize local job IDs with ATE jobs - Synchronize translators and translation managers with ATE -- Thanks! Bigul
March 30, 2025 at 8:17 pm #16877047
edwinF-6	Hi Bigul, I tried all the above and nothing worked. What I did see after that, was that the pay-as-you-go isn't activated under my WPML account. It says "Site uses prepaid credits". I tried activating pay as you go through the button and had to prepay €100, which I did. But still no change in the setting on the account page. In the website it says it's using pay as you go, but I think it's not connected correctly. Now I clicked the pay as you go button again and now it says I have to prepay €4,719.00, which is an absurd amount. What's going on here? Should I deactivate pay as you go and set it up again? What if it says I need to pay €4,719.00 again? Attached are screenshots.
March 30, 2025 at 8:37 pm #16877099
edwinF-6	Apologies, I deregistered the site just before I checked the pay as you go, so I now registered with a new key and the pay as you go should be active again. However, I performed the steps you mentioned above and it still did not do anything.
March 31, 2025 at 6:18 am #16877467
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. No problem. Please consider granting admin access to your site so we can cross-check it further. Please visit WPML>>Support>>Advanced Translation Editor>>Error Logs and check if it is showing any recent errors. Also, please verify that the Debug.log file is showing any latest error or warning related to WPML. -- Thanks! Bigul
April 3, 2025 at 9:19 am #16890889
edwinF-6	I've made an account for you to login. However, it is VERY IMPORTANT that you don't deactivate plugins, delete stuff etc. Please only do WPML related things. I have the Troubleshooting plugin installed ass well, so you can use that if you need to deactivate plugins, without it affecting users. If needed I can give you my number to have a short line, so you can ask me if you need me to do certain things. Please activate the option to share with you the login details.