Autosave happen in random page and posts

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Tagged: Exception

This topic contains 59 replies, has 0 voices.

Last updated by davidP-136 11 months ago.

Assisted by: Kor.

Author	Posts
June 26, 2025 at 2:40 pm #17174295
Kor	Thanks for your reply. Could you backup and delete all autosaves from the database? Let me know if the issue persists afterwards.
June 27, 2025 at 6:14 am #17175807
davidP-136	Hi Kor, We have removed all autosave entries, but the strange issue still persists. Currently, autosaves are not happening by default. However, as mentioned earlier, when I make a change and reload the page without saving, an autosave is created. If I reload the page again, the autosave disappears automatically. Here is the video for your reference, demonstrating the issue on this page: hidden link In the video I have shared about this page. hidden link Could you please investigate this from scratch and help ensure the issue is fully resolved, so we don’t encounter it again or face any unusual behaviour? Thank you.
June 27, 2025 at 8:52 am #17176514
Kor	Thanks for your reply. I'll check with our 2nd Tier Support and I will come back to you once I've feedback.
July 1, 2025 at 9:16 am #17187554
davidP-136	Hi Kor, Any progress on this?
July 1, 2025 at 9:26 am #17187615
Kor	Thanks for your reply. I'm still waiting for a response from our 2nd Tier Support. I will come back to you when I have any news.
July 4, 2025 at 9:06 am #17200571
davidP-136	Hi Kor, Did your team find anything on this?
July 4, 2025 at 10:23 am #17200946
Kor	Thanks for your reply. Sorry for the delay. There are no updates yet as the issue is quite complex.
July 8, 2025 at 7:13 pm #17215952
Kor	Thanks for your patience. Our 2nd Tier Support checked the site again, and he cannot find any autosave in the database. Could you try again to see if everything works correctly now?
July 10, 2025 at 5:42 am #17221748
davidP-136	Hi Kor, As shared above, we have removed all autosaves as you have mentioned, but we face a weird issue, as we shared video. hidden link Please share and let me know if you have any queries.
July 10, 2025 at 4:49 pm #17225224
Kor	Thanks for your reply. Is this only happening to the older posts or pages? Does the same issue occur with newly created posts or pages?
July 11, 2025 at 11:21 am #17227573
davidP-136	Hi Kor, It is on old pages only, but if we duplicate the page, then yes, we face the same issue.
July 11, 2025 at 3:46 pm #17228841
Kor	Thanks for your reply. I'm checking with our 2nd Tier Support and will come back to you.
July 14, 2025 at 7:20 am #17231792
Kor	Thanks for your reply. Our 2nd Tier Support would like to check what's going on. Could you list the pages here that you're still having issues with the autosave?
July 15, 2025 at 2:33 pm #17238431
davidP-136	Hi Kor, I already shared everything earlier Currently, autosaves are not happening by default. However, as mentioned earlier, when I make a change and reload the page without saving, an autosave is created. If I reload the page again, the autosave disappears automatically. Here is the video for your reference, demonstrating the issue on this page: hidden link In the video I have shared about this page. hidden link
July 15, 2025 at 3:46 pm #17238850
Kor	Thanks for your reply. I've shared your feedback with our 2nd Tier Support. I will come back to you once I've feedback.

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