Autotranslation will fail, but I have enough pepaid credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to use WPML to send a post for Autotranslation into three languages. Despite having over 19,000 prepaid credits, the Autotranslation fails to process.
Solution:
We recommend checking if the translation jobs have finished and are delivered correctly. From our side, we were able to locate and push the translation jobs. After re-delivering them, all three jobs went through successfully. If you're experiencing this issue, you might need to verify the jobs manually or request a push from our support team.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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Tagged: ATE

This topic contains 1 reply, has 0 voices.

Last updated by nataliyaN-2 9 months, 3 weeks ago.

Assisted by: Bobby.

Author	Posts
July 11, 2025 at 11:18 am #17227537
nataliyaN-2	Background of the issue: I am trying to use WPML to send a post for Autotranslate into 3 languages. The article is 2207 words, and I have 19+K prepaid credits. I am working on the site hidden link. I have tried disconnecting site and connecting it back, assigning credits. Still no luck Symptoms: Autotranslation will fail despite having enough prepaid credits. I have never had this issue before. Questions: Why is the Autotranslation failing even though I have sufficient credits? How to fix it?
July 11, 2025 at 8:37 pm #17229333
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Please review and verify if the jobs are finished and delivered OK now. I was able to locate it from our side and push it, after I re delivered the job all 3 of them went through successfully and I can see that they are delivered OK now. This is the permalink of the page I was able to locate and re deliver: marketing-of-samsung-and-apple/ Let me know your results, please.
July 14, 2025 at 3:30 pm #17234793
nataliyaN-2	Thank you!