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This topic contains 34 replies, has 3 voices.

Last updated by Muriel 2 years, 9 months ago.

Assigned support staff: Andrey.

Author Posts
October 26, 2016 at 4:24 pm #1123805

Muriel

I am trying to: edit a product or add one.

URL of (my) website where problem appears: hidden link

I expected to see: Faster response. Sometimes it takes up to a minute or more for the dialog to open.

The weird thing is that the front-end is a bit faster due to the caching.
The back-end really has a lag.

October 26, 2016 at 4:26 pm #1123807

Muriel

p3 profiler results:

WordPress Plugin Profile Report
===========================================
Report date: 26/10/2016
Theme name: HTC Air
Pages browsed: 10
Avg. load time: 5.7257 sec
Number of plugins: 21
Plugin impact: 74.95% of load time
Avg. plugin time: 4.2915 sec
Avg. core time: 1.1501 sec
Avg. theme time: 0.0913 sec
Avg. mem usage: 165.00 MB
Avg. ticks: 246,551
Avg. db queries : 147.50
Margin of error : 0.1928 sec

Plugin list:
===========================================
P3 (Plugin Performance Profiler) - 0.0056 sec - 0.13%
BackWPup - 0.0211 sec - 0.49%
Comet Cache - 0.0280 sec - 0.65%
Leverage Browser Caching Ninjas - 0.0022 sec - 0.05%
Slider Revolution - 0.0412 sec - 0.96%
Sitepress Multilingual Cms - 1.5680 sec - 36.54%
User Role Editor - 0.0074 sec - 0.17%
WooCommerce Custom Product Tabs Lite - 0.0010 sec - 0.02%
Woocommerce Eu Vat Number - 0.0058 sec - 0.13%
WooCommerce Mollie Gateway - 0.1564 sec - 3.65%
Woocommerce Multilingual - 0.2496 sec - 5.82%
WooCommerce Shipment Tracking - 0.0023 sec - 0.05%
WooCommerce - 0.1597 sec - 3.72%
Wordpress Seo - 0.1425 sec - 3.32%
Wp Security Scan - 0.0984 sec - 2.29%
Wp Smushit - 0.0188 sec - 0.44%
WP Super Minify - 0.0016 sec - 0.04%
Wpml Media - 0.0080 sec - 0.19%
Wpml String Translation - 1.7220 sec - 40.12%
Wpml Translation Management - 0.0522 sec - 1.22%
Empty - 0.0000 sec - 0.00%

October 27, 2016 at 8:46 am #1124202

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi ,

Thank you for contacting the WPML support. We are happy to help you.

Please take a full site backup. Then try following steps and run the performance testing again. Hope it will help you to improve the performances.

1) Visit WPML>>Lanuages page, untick *Adjust IDs for multilingual functionality* option of *Make themes work multilingual*

2) Visit WPML>>String Translation page and confirm *Track where strings appear* option is not selected

3) Visit WPML>>String Translation page and un select the *Auto register strings*

Hope following tutorials will help you more.

https://wpml.org/2012/01/can-your-site-run-faster/

https://wpml.org/faq/how-to-debug-performance-problems/

https://wpml.org/faq/why-string-translation-appears-to-slow-down-sites/

--
With Regards

Bigul

October 27, 2016 at 4:09 pm #1124625

Muriel

1,2 and 3 were already done, before I opened this ticket. 😉
Same goes for optimising the database, removing transients and cache.
Am also removing all redunant strings we do not need.

October 28, 2016 at 7:46 am #1124971

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi ,

Thank you for the updates. I would like to know the following for more details.

1) Which Server are you using ? Is it a shared hosting or dedicated one ?

2) Are you using your own custom theme ? Is it possible to try after switching to default 2015 or 2016 theme after a site backup ?

3) Any progress in performance after removing all redundant strings ?

4) Please check is any difference after increase the *MaxInputVars* of your PHP settings from *1000* to *5000* or more. Hope the following tutorials will help you to change the *MaxInputVars* value.

hidden link

hidden link

--
With Regards

Bigul

October 28, 2016 at 9:55 am #1125107

Muriel

I have installed the debug plug-in. Have only the DB query selected.
But when I go to the all products overview page in the backend and click the "objects", I get a blank page after a while.
hidden link

Same goes for any other back-end page or front-page.

01) shared server (this would impact the complete site, not only the back-end, while the front end loads quickly.
02) I have the official Kallyas theme, Using a child theme, but solely for css changes and the moving of the menu.
03)Still removing strings. Isn't there a faster way than to do this per 100? 🙁
4) Max_input_var cannot be changed via the .Htaccess (Can't see any change after adding it to the file) and php.ini is not allowed.

October 28, 2016 at 2:24 pm #1125376

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi ,

Thank you for the details. Is it possible for you to create a staging site(test site) for us on the same server ? So we can run few debug steps on the same environment of your live site. Please let me know your feedback.

--
With Regards

Bigul

October 28, 2016 at 2:46 pm #1125400

Muriel

That is a very good question. Will have to check that first before i make any promises.
I'll let you know after the weekend is that ok?

October 28, 2016 at 3:48 pm #1125449

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi ,

Okay. No problems. Take your time.

--
With Regards

Bigul

November 4, 2016 at 1:47 pm #1130209

Muriel

After one week of waiting and discussing it with the hosting provider, I haven't made any progress. So please, bare with me.. It takes longer than anticipated. 🙁

November 4, 2016 at 2:42 pm #1130280

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi ,

It is ok. No problems. Take your own time.

--
With Regards

Bigul

November 11, 2016 at 12:39 pm #1134845

Muriel

Hi Bigul, i have created a testserver on the same host.
Where should I send the login details to?

November 11, 2016 at 2:34 pm #1134932

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi ,

Please fill the private details fields after a full site backup. I would like to access your Dashboard for further checking. Check the following links for more details about private information sharing.

hidden link

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Also, can I make a duplicator copy of your site using Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue in my local.

--
With Regards

Bigul

November 11, 2016 at 4:20 pm #1135044

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi,

Thank you for the log in details. I will work on it and get back to you on Monday. Please wait.

--
With Regards

Bigul

November 14, 2016 at 2:46 pm #1136156

Bigul
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi,

For your information, I am continuing the debugging in your staging site. Till now it looks almost okay for me. Therefore I would like to know in which pages or for which features you are feeling that it is too slow. Or is it same for all the pages ?

Please share me your thoughts.

--
With Regards

Bigul