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This topic contains 15 replies, has 3 voices.

Last updated by Otto 1 year ago.

Assigned support staff: Otto.

Author Posts
September 20, 2018 at 2:26 pm #2752447

Matthew McCoy

I am trying to: send batch jobs for translation.

Link to a page where the issue can be seen: hidden link

I expected to see: Successful message

Instead, I got:

"Jobs in this batch are cancelled

Please try to send the content for translation one more time."

September 21, 2018 at 6:17 pm #2756293

Ricardo Alday

Hi,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Will resending the jobs for translation help or this message is happening again? Is the jobs being canceled automatically?

Could you please go to WPML-> Support -> communication log (bottom of the page) and send me the communication log of your site?

Thanks,
Ricardo

September 21, 2018 at 7:36 pm #2756412

Matthew McCoy

Hello Riccardo,
I'm not sure about resending a batch, but I've tried sending at least 15 different batches, and each of them fail.

 
e":"UA"},{"name":"United States","code":"US"}],"redirect_to_ts?":true},{"id":22,"name":"SDL Language Cloud","description":"SDL Language Cloud has been translating content for small to medium-size businesses for more than 25 years. It employs 15,000 in-territory translators which specialize in automotive, banking and e-commerce among other industries.","url":"<em><u>hidden link</u></em>","logo_url":"<em><u>hidden link</u></em>","project_details_url":"<em><u>hidden link</u></em>","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"e050f3d3a0bfccd551c2286233d60837","doc_url":"https://wpml.org/translation-service/sdl-language-cloud/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your username and password are the same as the credentials you use to login to SDL Language Cloud","how_to_get_credentials_url":"https://wpml.org/translation-service/sdl-language-cloud/#connecting-to-language-cloud","client_create_account_page_url":"<em><u>hidden link</u></em>","partner":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"speed":3,"popularity":4},"specializations":[],"countries":[],"redirect_to_ts?":true},{"id":27,"name":"Acclaro","description":"Acclaro specializes in adapting global brands, products, and services to new markets. Acclaro was founded in 2002 and now has offices and affiliates on four different continents.","url":"<em><u>hidden link</u></em>","logo_url":"<em><u>hidden link</u></em>","project_details_url":"<em><u>hidden link</u></em>{project_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"ec87968ba4f260c3872d0edccd130d16","doc_url":"https://wpml.org/translation-service/acclaro/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Acclaro will send you an API Token by email","how_to_get_credentials_url":"https://wpml.org/translation-service/acclaro/#retrieving-api-token","client_create_account_page_url":"https://wpml.org/translation-service/acclaro/#requesting-an-acclaro-account","partner":true,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"api","rankings":{"quality":0,"speed":3,"popularity":4},"specializations":[{"name":"Technical","key":"technical"},{"name":"Marketing & Branding","key":"marketing_branding"},{"name":"Business","key":"business"}],"countries":[{"name":"Argentina","code":"AR"},{"name":"France","code":"FR"},{"name":"Japan","code":"JP"},{"name":"Thailand","code":"TH"},{"name":"United Kingdom","code":"GB"},{"name":"United States","code":"US"}],"redirect_to_ts?":true},{"id":21,"name":"Capita","description":"CAPITA TI is a British company which has been translating content for commercial businesses and public sector organizations since 1984. It specializes in legal, financial, manufacturing and e-Learning translations in over 180 languages.","url":"<em><u>hidden link</u></em>","logo_url":"<em><u>hidden link</u></em>","project_details_url":"<em><u>hidden link</u></em>{request_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"3393562c8687d38db9c447854bd20957","doc_url":"https://wpml.org/translation-service/capita/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"The username, password, customer name, and contact name will be provided upon creating a Capita account","how_to_get_credentials_url":"https://wpml.org/translation-service/capita/#connecting-your-site-to-capita","client_create_account_page_url":"<em><u>hidden link</u></em>","partner":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"},{"label":"Customer Name","name":"customer_name","type":"text"},{"label":"Contact Name","name":"contact_name","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"email","rankings":{"quality":0,"speed":4,"popularity":3},"specializations":[],"countries":[],"redirect_to_ts?":true},{"id":33,"name":"Semantix","description":"Semantix is a Norwegian translation provider with more than 35 years of experience. It regularly translates into more than 200 languages for companies all around the world.","url":"<em><u>hidden link</u></em>","logo_url":"<em><u>hidden link</u></em>","project_details_url":"<em><u>hidden link</u></em>","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"cf3d9e7244ec6d0a5192462c93e81bee","doc_url":"https://wpml.org/translation-service/semantix/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Amesto will send you a Username, Password, and Customer ID to your email","how_to_get_credentials_url":"https://wpml.org/translation-service/amesto/#retrieving-amesto-credentials","client_create_account_page_url":"https://wpml.org/translation-service/amesto/#connecting-to-amesto","partner":true,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"},{"label":"Customer ID","name":"customer_id","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"speed":0,"popularity":2},"specializations":[{"name":"Technical","key":"technical"},{"name":"Marketing & Branding","key":"marketing_branding"},{"name":"Business","key":"business"}],"countries":[{"name":"China","code":"CN"},{"name":"Denmark","code":"DK"},{"name":"Finland","code":"FI"},{"name":"Norway","code":"NO"},{"name":"Sweden","code":"SE"},{"name":"United Kingdom","code":"GB"}],"redirect_to_ts?":true},{"id":43,"name":"GPI","description":"GPI is a team of language, technology, project management and business professionals with over 20 years of extensive experience in translation services helping companies communicate and conduct business in more than 100 languages and 15 disciplines.","url":"<em><u>hidden link</u></em>","logo_url":"<em><u>hidden link</u></em>","project_details_url":"URL from request to GPI","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"bbfd2c9ae5d6d34b08719f8fcbde80d6","doc_url":"https://wpml.org/translation-service/gpi/","notification":false,"tms":false,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"A GPI team member will email an API Key and API Secret Key","how_to_get_credentials_url":"https://wpml.org/translation-service/gpi/#receiving-api-keys","client_create_account_page_url":"https://wpml.org/translation-service/gpi/#requesting-an-account","partner":false,"custom_fields":[{"label":"API Key","name":"api_key","type":"text"},{"label":"API Secret Key","name":"api_secret_key","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"email","rankings":{"quality":0,"speed":0,"popularity":2},"specializations":[{"name":"Technical","key":"technical"},{"name":"Marketing & Branding","key":"marketing_branding"},{"name":"Tourism & Travel","key":"tourism_travel"}],"countries":[],"redirect_to_ts?":true},{"id":39,"name":"Avilínga","description":"Avilínga is a Swiss company which has been translating content for companies in the aviation industry since 2006. In particular, it specializes in technical aviation translations.","url":"<em><u>hidden link</u></em>","logo_url":"<em><u>hidden link</u></em>","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"f38976dca685689ebf19fd516fb4e918","doc_url":"https://wpml.org/translation-service/avilinga/","notification":true,"tms":false,"has_language_pairs":true,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"An Avilinga team member will email you a unique API Token","how_to_get_credentials_url":"https://wpml.org/translation-service/avilinga/#retrieving-api-token","client_create_account_page_url":"https://wpml.org/translation-service/avilinga/#requesting-an-avilinga-account","partner":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"api","rankings":{"quality":0,"speed":0,"popularity":0},"specializations":[],"countries":[],"redirect_to_ts?":false}]
}

September 24, 2018 at 3:49 pm #2761189

Ricardo Alday

Just to let you know I'm consulting with our 2nd tier support. I will update you as soon as I have more information.

September 24, 2018 at 5:39 pm #2761474

Ricardo Alday

Hi,

We need to request temporary access (wp-admin) to your site.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

*** Please let me know exactly what steps should I follow to see the problem.

*** Note: Please make a full backup of your site.

Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thank you.

September 25, 2018 at 3:59 pm #2764649

Ricardo Alday

Thanks. I will update you as soon as I have some news from our developers.

September 25, 2018 at 6:08 pm #2764963

Ricardo Alday

Hi,

We checked the site and looks like did manage to send a batch today:
Translation Batch sent on 2018-09-25 13:18:36

and other two yesterday:
Translation Batch sent on 2018-09-24 19:31:52
Translation Batch sent on 2018-09-24 19:57:34

is this happening with specific batches with specific jobs?

Can you try this?
https://wpml.org/forums/topic/i-get-an-error-when-trying-to-send-items-for-translation-from-translation-basket/

If the problem continues, please leave any problematic batches in the translation basked.

September 27, 2018 at 6:59 pm #2771612

Matthew McCoy

Hello,
I have tried the recommendations on that forum:
added: define( 'ICL_DISABLE_CACHE', true ); to wp-config.php , and cleared the cache.

The issue I'm experiencing doesn't seem to be on our site, there are no errors in our admin, and all the batch jobs appear to be correctly queued up for translation. Instead the error comes up when we are redirected to:
hidden link

On that server, the request times out and returns an error:
"Jobs in this batch are cancelled"

Are the Batch jobs that were sent over to tp.wpml.org, being accepted by the project director?

These are the batches you listed:
Translation Batch sent on 2018-09-25 13:18:36

and other two yesterday:
Translation Batch sent on 2018-09-24 19:31:52
Translation Batch sent on 2018-09-24 19:57:34

This is the error page I am seeing:
hidden link

Thank you.

September 27, 2018 at 9:15 pm #2771811

Ricardo Alday

Thanks. They're checking now.

September 28, 2018 at 12:30 pm #2773810

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

I am Otto, from second-tier support.

Just to let you know that our developers are taking a look at the issue. We need to make a small change to our production server in order to track better what response we get from Translations.com server.

When this change is deployed, we will ask you to send a test batch for translation so we can see better why it is being cancelled.

I will let you know when we need you to send the jobs.

Thanks for your patience and cooperation!

Kind regards,

Otto

October 1, 2018 at 12:09 pm #2778047

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

The change on our side has been rolled to our production server.

Can you please send a new job for translation? This time, if it gets cancelled we should be able to know what is happening.

Let me know when you send a job and the result, please.

Thanks for your cooperation.

Kind regards,

Otto

October 8, 2018 at 2:04 pm #2796322

Matthew McCoy

Hello,
We have sent a single page for translation in a batch job. When I click to continue on to translations.com, it starts processing the job, then ends with this message:
"Jobs in this batch are cancelled"
Thank you.

October 8, 2018 at 4:07 pm #2796861

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Thanks!

I let our development team know. I will back to you as soon as we have news regarding this issue.

Kind regards,

Otto

October 9, 2018 at 1:12 pm #2800099

Otto
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Thanks!

The jobs fail to submit because the credentials used when initially activating and authorizing Translations.com from within WPML are no longer valid.

Translation.com server rejects the API request with the following error: Invalid config

The solution is to re-authorize the Translations.com with a set of valid credentials.

I added in the previous private reply the invalid credentials for your information.

Let me know if this helps, please.

Kind regards,

Otto

October 10, 2018 at 3:55 pm #2805144

Matthew McCoy

I wish there was some kind of error message that could have indicated this was the issue sooner than the time it's taken to figure this out.