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Last updated by Noman 3 months, 4 weeks ago.

Assigned support staff: Noman.

Author Posts
June 26, 2019 at 11:35 am #4092117

jamesM-11

I am trying to: upgrade my Multilingual CMS to 4.2.7.1 but can't do it

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

June 26, 2019 at 1:10 pm #4092683

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow the below steps:

- Please backup your database and website for security reasons.
- Please Login to your WPML account >> go to Sites page >> Remove your current site / domain from there >> and re-add your site >> it will give you New key which you can add back in your site: https://wpml.org/account/sites/

Then please go to WP Dashboard >> Plugins >> Add new >> Commercial tab >> and try to update plugins again from there.

- If still issue persists, please update manually every WPML plugin with the latest ones downloaded from your account page. Then don't forget to clean the browser and server cache, as this sometimes happens due to cache.

To do a manual update please follow these steps:

1. Backup your database – see for example: http://wordpress.org/extend/plugins/wp-db-backup/

2. Deactivate the existing WPML plugin and add-ons.

3. Delete the plugin files – this does not delete your translations. You will simply delete the plugin files from your "wp-content/plugins" folder, NOT the database records.

4. Download the updated plugins from our servers (https://wpml.org/account/downloads/) and upload them to the plugin directory.

5. Activate the WPML plugin and add-ons.

Thank you

The topic ‘[Closed] Being told to upgrade my Multilingual CMS but can't do it automatically’ is closed to new replies.