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This topic contains 8 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 2 months, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
July 15, 2019 at 6:30 pm #4214161

christianH-54

Tell us what you are trying to do?
I try to translate a german site into english but MuffinBuilder content is not shown and if choose duplicate, the contont is also not duplicated

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

July 16, 2019 at 12:33 am #4214839

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

July 16, 2019 at 6:52 pm #4223385

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I performed some tests in your website and it seems to be working properly, here are the steps I took.

1 - I created a new page in your WordPress Dashboard > Pages called 'WPML Support Test DE' and added a sample content using the 'MuffinBuilder'.

2 - I duplicated this page and chose the default WordPress post/page editor to edit the duplicated page content.

3 - I translated the duplicated content as I would do with any page. You can see the results at:

German: hidden link
English: hidden link

See: https://wpml.org/documentation/theme-compatibility/create-multilingual-wordpress-websites-using-betheme-and-wpml/

I recommend you to choose the default WordPress page/post editor to edit your 'MuffinBuilder' content, doing so you avoid any missing page builder block/module, also you have some more control when editing your duplicated content.

See: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Please, let me know if you need any additional assistance and details. Have a nice day.

July 17, 2019 at 10:44 am #4228779

christianH-54

Hi Marcos,
i just double checked, and you are right when creating new pages and translate them.
But if i want to translate an existing page (f.e. "Willkommen bei hematec"), i could not duplicate the content.

July 17, 2019 at 2:27 pm #4231225

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I tested it with an existing page and ideed the issue is happening. Please, try the following:

1 - Disable all the plugins except the WPML related plugins and those directly related to your page content, such as page builders and theme addons plugins.

2 - Try to duplicate your page again activate one plugin at a time untill the culprit one is found.

IMPORTANT: Please, note, a backup is required for security reasons and to avoid any data loss, you can use the https://wordpress.org/plugins/backupwordpress/ plugin for these backup needs.

Please, let me know if it works, have a nice day.

July 17, 2019 at 5:42 pm #4232723

christianH-54

Hi Marcos,
i've deactivated all plugins except WPML related.
But it did not help.
Is there any debug output/debug option of WPML?
BR
Christian

July 19, 2019 at 1:56 am #4242887

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello Christian,

Please, take a look at my private reply above. Thanks.

July 22, 2019 at 3:35 pm #4259605

christianH-54

Hi Marcos,
i've migrated the WP Installation to the given Destination.
Thx a gain for your support!
BR
Christian

July 22, 2019 at 6:31 pm #4260779

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello Christian,

Thank you for the provided details. I took a detailed look in your website using the migrated copy of your website and noticed the duplication issue only occurs in your homepage, for some reason the page id is missing in your database and this is the reason of your issue. In order to fix it, please, try the following:

1 - Install this plugin: https://wordpress.org/plugins/duplicate-wp-page-post/

2 - Click to list all your pages from your WordPress Dashboard > Pages and click to clone your current homepage (using the duplicate deature of the plugin mentioned above).

3 - Now click to edit your cloned page and use the WPML duplication feature to translate it to your secondary languages following our instructions at: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

4 - Discard the pages where you have the WPML duplication issue and make the new one your homepage. Repeat the same steps for any other page where you see this kind of issue.

Please, let me know if it helps, have a nice day.