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Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Andreas W. 6 months, 3 weeks ago.

Assisted by: Andreas W..

Author	Posts
October 23, 2025 at 8:28 pm #17513977
lauraK-16	Background of the issue: I am trying to contact support for my problem with WPML, but no one is responding. The issue can be seen at the following link: hidden link Symptoms: I expected a solution for my problem, but I have received no solution and no answer. Questions: Why is no one responding to my support request? How can I get a solution for my problem with WPML?
October 23, 2025 at 9:47 pm #17514196
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Thank you for reaching out! Could you please let me know if this ticket is dedicated to the same problem that was already reported? https://wpml.org/forums/topic/translation-of-media-grid-wpbakery/ If so, please revise my latest reply, and I will be glad to assist you on this matter as fast as possible. In case this ticket here is a duplicate, please mark it as resolved and let us continue on the original ticket. If it is the case that you would like to report another issue on this ticket, please provide me with more details. Best regards Andreas
October 23, 2025 at 9:49 pm #17514197
lauraK-16	Yes it is that issue with media grid but no one is answering me and helping me there. I am very disappointed and feel very offended 🙁 Can you please try to help me solve this issue?
October 23, 2025 at 9:59 pm #17514199
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Sure, I will be glad to solve this issue for you! Please revise my comment here: https://wpml.org/forums/topic/translation-of-media-grid-wpbakery/page/2/ The private reply form should be enabled on this ticket, so that you can provide me with access again. Note that I am closing this ticket here, as it is a duplicate. Please let us continue on the ticket mentioned above.