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This thread is resolved. Here is a description of the problem and solution.

Problem: The properties page of my properties (realhomes theme) is blank

Solution: Our 2nd tier tested this issue with the latest version of ReaHomes v3.5.2 and the issue has been fixed.

Relevant Documentation:

This topic contains 18 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 1 month ago.

Assigned support staff: Carlos Rojas.

Author Posts
August 20, 2018 at 1:17 pm

marcH-8

Hi, I have updated my wpml plugins. However, now the properties page of my properties (realhomes theme) is blank. I have deactivated all other plugins and activated one by one. ONLY when I activate WPML, the page is blank. My license is valid until 31st this months, so 11 more days. I have the newest version of wpml cms, string translator and translation management installed. I also have added the increased Memory Limit to my wp-config file (256M).
Please help. thanks.

August 21, 2018 at 12:48 am #2661235

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

I would like to ask you to update the theme (RealHomes) to it's latest version and flush all cache memory that might exists.

Could you tell me if the issue persists?

Kind regards,
Carlos

August 21, 2018 at 8:19 am #2662253

marcH-8

Hola Carlos, I have updated the theme and flushed the memory. Still same problem. thanks.

August 21, 2018 at 2:08 pm #2663436

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

In this case I would like to ask you to activate the debug mode in the site's installation and let me know if there is some error message in the debug.log file.

In this link you will find the steps to follow in order to activate the debug mode in WordPress: https://codex.wordpress.org/Debugging_in_WordPress

Looking forward to your answer.
Best regards,
Carlos

August 21, 2018 at 4:23 pm #2663975

marcH-8

Hi Carlos,
here is the debug.log

[21-Aug-2018 16:19:17 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:17 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:17 UTC] PHP Notice: Trying to get property of non-object in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/plugins/vc-icon-tabs/includes/class-vc-icon-shortcode.php on line 61
[21-Aug-2018 16:19:18 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:19:25 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:25 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:25 UTC] PHP Notice: Trying to get property of non-object in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/plugins/vc-icon-tabs/includes/class-vc-icon-shortcode.php on line 61
[21-Aug-2018 16:19:26 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:19:36 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:36 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:36 UTC] PHP Notice: Trying to get property of non-object in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/plugins/vc-icon-tabs/includes/class-vc-icon-shortcode.php on line 61
[21-Aug-2018 16:19:37 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:19:45 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:45 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:45 UTC] PHP Notice: Trying to get property of non-object in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/plugins/vc-icon-tabs/includes/class-vc-icon-shortcode.php on line 61
[21-Aug-2018 16:19:46 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:19:54 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:54 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:54 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:54 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:55 UTC] PHP Catchable fatal error: Argument 1 passed to WPML_Custom_Columns::__construct() must be an instance of SitePress, instance of wpdb given, called in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes/framework/include/property-post-type.php on line 328 and defined in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/plugins/sitepress-multilingual-cms/classes/menu-elements/class-wpml-custom-columns.php on line 19
[21-Aug-2018 16:19:57 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:57 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:19:57 UTC] PHP Notice: Trying to get property of non-object in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/plugins/vc-icon-tabs/includes/class-vc-icon-shortcode.php on line 61
[21-Aug-2018 16:19:58 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:20:02 UTC] PHP Notice: add_shortcode_param è deprecata dalla versione 4.4 (will be removed in 6.0)! Utilizzare al suo posto vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:02 UTC] PHP Notice: add_shortcode_param è deprecata dalla versione 4.4 (will be removed in 6.0)! Utilizzare al suo posto vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:02 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:20:02 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:20:03 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:20:03 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:20:03 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:20:03 UTC] PHP Notice: Undefined variable: price_post_fix in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes-child/functions.php on line 36
[21-Aug-2018 16:20:03 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:03 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:03 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:03 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:03 UTC] PHP Catchable fatal error: Argument 1 passed to WPML_Custom_Columns::__construct() must be an instance of SitePress, instance of wpdb given, called in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes/framework/include/property-post-type.php on line 328 and defined in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/plugins/sitepress-multilingual-cms/classes/menu-elements/class-wpml-custom-columns.php on line 19
[21-Aug-2018 16:20:07 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:07 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:07 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:07 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:11 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:11 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:11 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:11 UTC] PHP Notice: add_shortcode_param ist seit Version 4.4 (will be removed in 6.0) veraltet! Benutze stattdessen vc_add_shortcode_param. in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-includes/functions.php on line 3853
[21-Aug-2018 16:20:11 UTC] PHP Catchable fatal error: Argument 1 passed to WPML_Custom_Columns::__construct() must be an instance of SitePress, instance of wpdb given, called in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/themes/realhomes/framework/include/property-post-type.php on line 328 and defined in /var/www/vhosts/sardiniavilla.net/httpdocs/wp-content/plugins/sitepress-multilingual-cms/classes/menu-elements/class-wpml-custom-columns.php on line 19

August 21, 2018 at 7:50 pm #2664613

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank you very much for this information.

I would like to ask your authorization to make a copy of the site in order to make further tests in a local environment without affecting the live site.

Looking forward to your answer.
Best regards,
Carlos

August 21, 2018 at 8:54 pm #2664850

marcH-8

yes, you can make a copy.

thanks.

August 21, 2018 at 9:05 pm #2664909

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,
Thank yo uvery much for your authorization.

I just made a copy of the site. I will run further tests in a local environment in order to reproduce the issue and isolate it's cause.

I will get back to you as soon as I have an answer.

Best regards,
Carlos

August 22, 2018 at 4:28 pm #2667476

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

Just to confirm. Could you give me the URL of the page of the issue?

Regards,
Carlos

August 22, 2018 at 7:02 pm #2667853

marcH-8

sardiniavilla.net

but this was mentioned several times, in the first form and you can figure it out in the log I've sent you.

August 22, 2018 at 7:19 pm #2667873

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

I'm sorry, I wasn't clear enough.

I was asking for a page in the site (a URL) where the issue is happening. I understood this issue was happening for some pages inside the site, not the homepage. Am I correct?

Best regards,
Carlos

August 22, 2018 at 7:32 pm #2667917

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi,

I'm testing the site in local and it seems to be working correctly.

I suspect that this issue might be related to cache memory and/or Cloudflare service. Does the issue persists if you deactivate all cache memory (Cloudflare included) and re-save the permalink structure ?

Best regards,
Carlos

August 22, 2018 at 9:36 pm #2668179

marcH-8

oh, sorry, then I was not clear enough at the beginning. The problem occurs at the ADMIN backend. If you go to the Admin and then on "properties", you see a blank page! When I deactivate WPML, the properties show up! So, it's not the front end. There everything is fine. It's the admin backend. thanks.

August 22, 2018 at 11:43 pm #2668310

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,

Thank you very much for the clarification. I was able to reproduce the cause of the issue in local. I ran some tests but I wasn't able to isolate the cause of the issue.

I have escalated this ticket to out 2nd tier of support. Our specialists in the 2nd tier will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I have an answer from them.

Best regards,
Carlos

August 23, 2018 at 9:17 am #2669400

marcH-8

ok, thanks.

I have also deactivated cloudflare (put in developer mode), I have flushed the cache, I have re-saved the permalink structure.. no change...