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This topic contains 16 replies, has 3 voices.

Last updated by Long Nguyen 8 months, 2 weeks ago.

Assisted by: Long Nguyen.

Author Posts
September 20, 2023 at 2:43 am #14425865

glennY

I originally requested support and technical support suggested that I use String Translation.
https://wpml.org/forums/topic/bold-timeline-subtitle-not-translating/

I see a post that Christopher Amirian provided support on and suggested using the Post Type Translation.
https://wpml.org/forums/topic/bold-builder-timeline-translation/

This is the solution I am looking for however, in this solution while Title is supported, the SuperTitle and Subtitle are not.
hidden link

If possible, I would like this support to provide a Post Type Translation solution that includes the Supertitle and Subtitle.

Please advise,

Jason

bold-timeline-supertitle-subtitle.png
bold-timeline-posttype-subtitle-support.png
September 20, 2023 at 6:05 am #14426311

Andrés
Supporter

Languages: English (English ) Spanish (Español ) French (Français )

Timezone: Europe/Paris (GMT+02:00)

Hello there,

Welcome to WPML support forum.

Your plugin Bold Builder is not in our compatibility list, however it doesn't necessarily imply that it is not compatible, just that our team has not tested yet. Have you tried to contact the author regarding this issue? He may already be aware of this situation and help you faster.
https://wpml.org/documentation/plugins-compatibility/

I have created a test website with a clean WordPress install. You can access it through this link:
hidden link

Please upload only your plugin Bold Builder to this test install and setup it the same way as in your website. In this way we can check if this is a compatibility issue.


Please note that we only need the theme/plugin and the related functionality, you don't need to setup a entire website or clone your existing site.

https://wpml.org/faq/how-to-reproduce-issues-and-share-them-with-wpml-support/

Best regards,
Andrés

September 21, 2023 at 9:17 am #14436481

glennY

I don't mean to disregard your advice but I think you missed my point. Could you confirm that you understand that WPML has a Bold Timeline Post Type already set up. It translates well however, it pulls the title only. I am hoping to get your help updating the Bold Timeline Post Type to include support for Subtitle and Supertitle.
https://wpml.org/forums/topic/bold-builder-timeline-translation/

September 22, 2023 at 4:34 am #14443235

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Glenn,

So I understand the Bold Builder Timeline is translated but the super title and subtitle. Can you please help us to replicate the issue on the sandbox site as my colleague suggested? You can login directly with this link hidden link

Kindly follow the steps below:

- Don’t restore your site there.
- Install Bold Builder plugin.
- Try to replicate the issue.
- Then let me know the steps to replicate it.

This will help us to report the issue to the compatibility team and solve the possible problem faster.

Look forward to your reply.
Thanks

September 25, 2023 at 8:21 am #14455561

glennY

Hi There,

I have a staging site that I can give you access to.
hidden link

Let me set up an admin user. What email should I set up access for?

September 26, 2023 at 3:31 am #14462845

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

It is necessary to replicate the issue on a sandbox site from scratch in order to escalate the compatibility issue. Then we can understand where this issue occurs and prevent all other plugins or theme from affecting this. So please help us to replicate the issue on the sandbox site that is shared above.

Thanks for your co-operation.

September 26, 2023 at 5:16 am #14462949

glennY

Ok, I will install Bold Builder which is the editor. However, the pages in question are built using Bold Timeline. Do you want me to install both?

September 26, 2023 at 8:59 am #14464969

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Yes, sure. And let me know the steps to replicate the issue.

Thanks.

September 26, 2023 at 12:10 pm #14466807

glennY

Hi Long,

After extending support, I installed and activated Bold Builder and Bold Timeline. I created a page (History), and a Timeline (History) shortcode 56. I then inserted that shortcode into the History Page. I did go to settings/post translations >selected Bold Timelines, and saved. I kept the translation model the same (Translate what you choose), but it isn't functioning. I chose to translate the page into French and English but nothing is processing. I see there is ChatGBT with 1000 credits, so I moved that to my preferred engine. It is still not translating. Please review my setup and identify why it isn't translating. Once we fix that, we can see if it is translating the Subtitle, Title and Super Title.

Thanks,

Jason

September 27, 2023 at 3:06 am #14470125

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Checking the post content Timeline History 56 in the database, I see the timeline is saved to a shortcode

[bold_timeline_item item_media_position="inherit" item_images_columns="inherit" item_title_size="inherit" item_title_tag="h2" item_supertitle_style="inherit" item_alignment="inherit" item_font_subset="latin,latin-ext" item_frame_thickness="inherit" item_style="inherit" item_shape="inherit" item_marker_type="inherit" item_icon_style="inherit" item_icon_shape="inherit" item_icon_position="inherit" item_connection_type="inherit" item_content_display="inherit" item_animation="inherit" supertitle="2023" title="KST Achieved ISO 45001 Certification." subtitle="KST proudly achieves ISO 45001, demonstrating our commitment to a safe and healthy work environment. We align core values with broader environmental, social, and governance goals, continually improving OH&S performance. Safety and well-being of employees and stakeholders remain paramount." icon="fa5_solid_f58a" images="" size="medium_large" audio="" video="" item_title_font="inherit" item_body_font="inherit" item_frame_color="" item_background_color="" item_color="" item_connection_color="" item_sticker_color="" item_icon_color="" item_marker_color="" el_id="" el_class="" el_style="" responsive=""][/bold_timeline_item]

Then I create a custom XML configuration code to register the Super Title and Subtitle for translation:

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>bold_timeline_item</tag>
      <attributes>
        <attribute>supertitle</attribute>
        <attribute>subtitle</attribute>
      </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

Now you can see the Super Title and Subtitle are translated automatically. Refer to this documentation https://wpml.org/documentation/translating-your-contents/page-builders/how-to-register-page-builder-modules-and-theme-options/#registering-shortcodes

Look forward to your reply.
Thanks

September 27, 2023 at 1:00 pm #14474271

glennY

Ok, So I am not quite sure if it is asking me to edit the the history page or the history timeline and save.

The document says:

Open the original page with the module on the front-end. This will trigger the module registration.

Ok, I will open the history page which has the timeline in it. Make a minor changed and save.

September 27, 2023 at 1:14 pm #14474373

glennY

I added a headline to the History page and saved it but I don't know where I am supposed to see the Round Gear icon and not the Pencil Icon. What is confusing is that both these icons mean Edit.

Screenshot 2023-09-27 at 9.26.59 PM.png
September 28, 2023 at 2:22 am #14478087

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

On the sandbox site, the workflow should be:

- Go to WPML > Settings > Post Types Translation > Set the post type "Bold Timelines" preference to "Translatable - only show translated items".
- Go to Bold Timelines > Create/Edit a timeline post > Publish/Save changes.
- Go to WPML > Translation Management > Select the timeline post > Send it to translation.
- Go to Pages > Create/Edit a page > Add the timeline shortcode to the page content > Translate the page.

On your site, the Gear icon means the page is translating (In Progress status), you can translate the timeline post first and translate the page later.

Look forward to your reply.
Thanks

October 5, 2023 at 3:47 am #14516185

glennY

Typhoon week, haven’t applied your solution yet. I will work on it today

October 5, 2023 at 6:36 am #14516877

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

I'm waiting for your feedback.

Thanks.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.