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This topic contains 16 replies, has 3 voices.

Last updated by Long Nguyen 4 months, 3 weeks ago.

Assisted by: Long Nguyen.

Author Posts
October 5, 2023 at 7:31 am #14517553

glennY

After following the process you provided, I go to translations, navigate to the Bold Timeline called History, click on the review button, but it takes me to the site homepage and not the translation for review. After waiting for a few more minutes, I tried again, and this time I am able to review the translation. It appears that the Subtitle is now translated ... however the Title and Supertitle are not translated. The Supertitle is the date ... and previously without updating with the custom XML, the Title was translating but now it is not. I think we are close, but something needs to be tweaked. Please advise, Jason

Screenshot 2023-10-05 at 3.30.39 PM.png
Screenshot 2023-10-05 at 3.16.09 PM.png
October 5, 2023 at 8:25 am #14518223

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Please try again with this custom XML configuration code:

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>bold_timeline_item</tag>
      <attributes>
        <attribute>supertitle</attribute>
        <attribute>title</attribute>
        <attribute>subtitle</attribute>
      </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/

Look forward to your reply.
Thanks

October 5, 2023 at 2:47 pm #14521425

glennY

Hi Long,

I swapped out the Custom XML and it seemed to fix the problem. All three fields Supertitle, Title and Subtitle are translating now. I think we can close this ticket.
I will proceed cautiously, and translate a couple of the Boldtimelines, before I commit and translate all of them. Thanks for your help.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.