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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 3 replies, has 2 voices.

Last updated by Mateus Getulio 8 months, 2 weeks ago.

Assisted by: Mateus Getulio.

Author Posts
June 1, 2023 at 3:29 am #13750559

glennY

Hi There, About a month ago I submitted a ticket but I timed out. Since then someone else submitted a ticket and now Bold Timelines ... Titles and captions are supported. However subtitles are not.

hidden link

I created a staging site. Please provide an email address, and I will create a password and provide URL access.

bold timeline subtitle.png
June 1, 2023 at 6:44 pm #13757365

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for contacting our support forum!

First of all, please bear in mind that the Bold Timeline plugin is not listed as compatible here: https://wpml.org/plugin/. It does not mean that it is incompatible, just that it wasn't fully tested with our compatibility team and therefore some issues like this might occur.

Regardless, have you tried to search for the subtitles in the WPML -> String Translation module? If you're not able to locate them, can you please do the following procedure to try to locate those strings?

- Please go to WPML -> Theme and plugins localization
- Select the correspondent plugins in the list and click on "Scan selected plugins for strings"
- When that finishes, select your theme in the other list and click on "Scan selected themes for strings"
- Now go to WPML -> String Translation and search for one of the items you couldn't find to translate and see if it will display now

If that doesn't work, please try to enable the option "Look for strings while pages are rendered" in WPML -> String Translation. Then visit that page in which the widget is located and go back to the String Translation, refresh the page and check if you'll be able to locate the strings now. (Please don't forget to uncheck the option "Look for strings while pages are rendered" once you're done).

Another attempt that you can try is to include those strings in String Translation following this procedure:

- Go to WPML -> String Translation and click on "Translate texts in admin screens" at the bottom of the page
- Search for one of the items you can't translate
- Select that string and include it in the String Translation
- Go to WPML -> String Translation and search now for that item and see if it will display now for translation

Please let me know how you proceed with these possible solutions. If you're still stuck, here it goes my email (as you asked, in order to provide the access) - mateus.g@onthegosytems.com. Further, your next reply will be private, so that you can share the login info safely.

Looking forward to your reply. Thank you.

Kind regards,
Mateus.

June 2, 2023 at 8:21 pm #13763553

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi Jason,

Thanks for providing the credentials, but unfortunately we're receiving this message when trying to login with the mentioned email: hidden link

Could you please review it? I'm marking your next reply as private again, if you want to provide new login info.

Moreover, what else I would recommend is that you also contact the Bold Timeline plugin authors, in order to check what is the best way to translate the subtitles. You can also ask them to join our "Go-Global" program. We work with theme/plugin authors to solve compatibility issues between their themes/plugins and WPML.

We'll take the plugin from the author, install it on a test server and go through every feature. Sometimes, we need a bit of guidance from the author to cover all plugin functionalities. We are happy to work with any developer who shows interest in this by contacting us through this link: https://wpml.org/documentation/support/go-global-program/.

Can you arouse interest in the plugin authors by letting them know about the program? This will benefit both you and other users of the same plugin.

Please keep us posted. Thank you.

June 9, 2023 at 9:34 pm #13802249

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey Jason,

Still no luck: hidden link

We're able to pass the first server protection login, but unfortunately the wp-admin is not accessible due to the message above.

Can you please double-check if my email is really assigned to any account in the website?

If you prefer to provide a website package instead, I'll enable the private field again for you.

Please let us know. Thank you.

The topic ‘[Closed] Bold Timeline: Subtitle not translating’ is closed to new replies.