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This topic contains 22 replies, has 2 voices.
Last updated by Kor 1 year, 4 months ago.
Assisted by: Kor.
Author | Posts |
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September 22, 2023 at 7:30 pm #14449255 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Sorry, duplicator wouldn't work for me either. However, I've prepared a sandbox site here hidden link and could you please try to replicate the issue over there? I've installed two languages ES and DE. If Elementor pro is required, would you please let me know so that I can install and activate it? |
October 5, 2023 at 11:51 am #14519975 | |
estherP |
Hello, i don't understand what I need to do. This sandbox site you're sending is just showing a site. Can you please give me more detailed instructions please? I don't see any languages... How can I access the site? I don't understand. Thanks, |
October 6, 2023 at 2:26 pm #14529311 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
I appreciate your response. The previous sandbox site has expired. I will set up a new sandbox site for you, allowing you to replicate the problem there. This will help us identify and resolve the issue for you. |
October 6, 2023 at 3:00 pm #14529887 | |
estherP |
Alright, I am looking forward to this. |
October 9, 2023 at 9:20 am #14537553 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
We appreciate your patience. Here is the login link to access our sandbox site: hidden link I have installed Elementor Pro and WPML plugins. Could you kindly generate a test page that includes the booking form and attempt to reproduce the problem there? This way, we can investigate the issue and work towards finding a solution for you. |
October 10, 2023 at 5:19 pm #14552979 | |
estherP |
Hello I have created the site, I've had to add the scripts below the html, not exactly the same... It seems to work if adding al the script code... I will check with destination site. Hovewer, how come in the ATE, I cannot find the way to translate the script. How can we translate that in the ATE? Scripts are also part of the site... Thanks, |
October 10, 2023 at 5:25 pm #14552987 | |
estherP |
i have tried to do the same in the staging site, and it is not working. First we should understand WHY in the ATE I cannot see the script. Because for some reason the EN script is loading all the time in the staging site. In elementor editor I can see it in GERMAN, and SPANISH, so it is showign properly, but not in the homepage. |
October 11, 2023 at 7:19 am #14555643 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Unfortunately, scripts cannot be translated. Therefore, you'll have to manually insert the script on the translated language page. Could you please try inserting the script into the German and Spanish Language pages and see if it works? |
October 11, 2023 at 8:26 am #14556493 | |
estherP |
Hello, you can check that that is exactly what I did, was just curious about ATE, and hope you can have that fixed ASAP. However, it is working in your environment, but not in ours. Remember that this is working in the secondary pages, but not in the home page... See in german in the image attached for staging. The problem is only present in the homepage. Yo can see |
October 11, 2023 at 8:36 am #14556765 | |
estherP |
I also have this in string translation, it looks like there are too many strings here but i guess there should be only 2, one for the home header and another for the rest of the pages header... Still it puzzles me because it works for the other pages and |
October 12, 2023 at 5:41 pm #14567909 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. It seemed to work correctly when I removed the reservation form in the center of the Spanish page hidden link . The attached screenshot is the example I captured from the German page. Could you check? |
October 13, 2023 at 2:07 pm #14574043 | |
estherP |
The problem was that this part was calling the english script, and overriding the german call... I changed the language to it's proper version and it worked. Thanks a lot for the help! |