Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 10 replies, has 2 voices.

Last updated by Kor 5 months ago.

Assisted by: Kor.

Author Posts
September 18, 2023 at 7:14 am #14409445

beeboxL

Hi, I am having issues with the compatibility of WPML and WPBakery... all is working fine until I try and create the translation in the second language, the backend of that page looks fine, but when I go to see the page, all the elements are out of order.
What can I do?

September 19, 2023 at 8:07 am #14416977

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hello,

We appreciate your contact with WPML support.

Could you kindly carry out a complete backup and attempt the following procedure to check for its effectiveness?

1. Navigate to the secondary page using the language switcher on the top admin bar while you are on the primary language page you're currently working on.

2. Delete the secondary language page once you're on the secondary language page.

3. Permanently remove the secondary page by going to the page trash bin.

4. Return to the primary language page and duplicate it using the instructions found here: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#duplicating-content

5. Access the duplicated page and select "Translate Independently."

6. Return to your primary language page and proceed to translate the contents.

Please do inform us if this method proves effective for you.

September 19, 2023 at 10:55 am #14418831

beeboxL

Hey there! Thanks for your time.
Unluckily, the problem is still there.
I tried to have a look at the page after the duplication (before clicking on "Translate independently"), but it is already "exploded".
Is there another way to sort this out?
Thanks!

September 19, 2023 at 11:08 am #14418911

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

September 19, 2023 at 11:38 am #14419079

beeboxL

I found a similar problem you solved a while ago. Could it be the same process to follow?
https://wpml.org/forums/topic/translation-not-working-with-wp-bakery/

If you give me the hidden link I'll check straight away

September 19, 2023 at 3:56 pm #14422345

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Sorry, that's a link to that user's Website backend option. You won't be able to open it without and access.

Are you able to provide access to your Website?

September 20, 2023 at 1:36 pm #14430511

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked and it looks like the issue is caused by the theme options not being configured for the English language as shown in the attached screenshot here hidden link

Could you compare it with the Italian Language and correct it for your English Language? I've fixed a few and you might be more familiar with the options so that you can check what's being left out.

Screenshot 2023-09-20 at 9.35.20 PM.jpg
September 20, 2023 at 2:23 pm #14431199

beeboxL

That's great! Now it seems working. I'll let you know in case of other issues!

Thanks!

September 20, 2023 at 2:25 pm #14431233

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I'm glad that helped. Please mark this ticket as resolved and if you need anything further, feel free to open a new ticket.

September 21, 2023 at 10:25 am #14437311
beeboxL

Hey there! I completely translated the website!
I only have a problem with a phrase written below the portfolio.
It always states "Vedi progetto" in Italian, even if I switch the language to English.

I tried to have a look at the customization part of the template concerning the portfolio, but it seems correctly translated.

I even had a look at the string translation, but nothing appears if I search for "Vedi progetto".

How do I find and translate that string?
Thanks

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/problem-with-a-phrase-written-below-the-portfolio/

September 21, 2023 at 2:56 pm #14440607

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Sorry, our support policy allows us to take care of only one issue per ticket.

So I've split your ticket here https://wpml.org/forums/topic/broken-pages/edit/?action=split&reply_id=14437311 and let's follow up over there. As for this ticket, please mark it as resolved.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.