This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 6 replies, has 2 voices.

Last updated by EckyBrazzz 5 months, 2 weeks ago.

Assigned support staff: Raja Mohammed.

Author Posts
May 4, 2019 at 8:25 pm #3740951

EckyBrazzz

<private login> 142.44.134.139 1556993103 May 4, 2019 3:05 pm
<private login> 206.189.172.90 1556993078 May 4, 2019 3:04 pm
<private login> 95.85.15.251 1556993002 May 4, 2019 3:03 pm
<private login> 185.26.122.69 1556992998 May 4, 2019 3:03 pm
<private login> 91.223.195.146 1556992952 May 4, 2019 3:02 pm
<private login> 178.128.163.39 1556992325 May 4, 2019 2:52 pm
<private login> 109.70.6.188 1556992284 May 4, 2019 2:51 pm
<private login> 190.15.198.188 1556992159 May 4, 2019 2:49 pm
<private login> 212.63.111.87 1556992066 May 4, 2019 2:47 pm
<private login> 35.203.66.234 1556992030 May 4, 2019 2:47 pm
<private login> 52.17.161.35 1556991993 May 4, 2019 2:46 pm
<private login> 178.62.249.144 1556991931 May 4, 2019 2:45 pm
<private login> 47.104.188.241 1556991881 May 4, 2019 2:44 pm
<private login> 14.102.145.209 1556991799 May 4, 2019 2:43 pm
<private login> 104.131.183.84 1556991712 May 4, 2019 2:41 pm
<private login> 154.8.159.29 1556991690 May 4, 2019 2:41 pm
<private login> 159.65.142.52 1556991682 May 4, 2019 2:41 pm
<private login> 139.99.160.111 1556991528 May 4, 2019 2:38 pm
<private login> 153.120.181.196 1556991348 May 4, 2019 2:35 pm
<private login> 192.99.58.114 1556991306 May 4, 2019 2:35 pm
<private login> 202.28.110.204 1556991297 May 4, 2019 2:34 pm
<private login> 159.65.145.34 1556991244 May 4, 2019 2:34 pm
<private login> 35.231.252.44 1556991079 May 4, 2019 2:31 pm
<private login> 198.50.207.113 1556991033 May 4, 2019 2:30 pm
<private login> 5.144.130.12 1556991008 May 4, 2019 2:30 pm
<private login> 104.199.154.100 1556990875 May 4, 2019 2:27 pm
<private login> 206.189.149.115 1556990771 May 4, 2019 2:26 pm
<private login> 66.70.197.206 1556990748 May 4, 2019 2:25 pm
<private login> 68.183.25.103 1556990663 May 4, 2019 2:24 pm
<private login> 139.59.80.180 1556990634 May 4, 2019 2:23 pm

May 6, 2019 at 6:03 am #3744877

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

Welcome to our forum, I will help you with your ticket.

I have checked your previous ticket with us. The login you have provided are protected in the private fields and are not exposed to any users expect you and the supporter. Our system is highly secured, we highly value our client information and hence we have taken all steps to prevent your private data from any kind of vulnerability.

Moreover, if your login details are not protected the attacker would have gained easy access to your site, instead of trying a DDoS or a brute-force attack.

Brute force attacks are quite common to any WordPress site which is publicly accessible. I would request you to please try implementing the ways recommended by WordPress to prevent brute force attacks https://codex.wordpress.org/Brute_Force_Attacks

I hope this helps you better.

Kind regards
Raja

May 6, 2019 at 11:53 am #3748023

EckyBrazzz

It is VERY strange because I created a special, new admin account with a username that was ONLY given to the VERY secure system that you have. That exact same username was used to start the attack, so I am not very pleased with your answer.

It was not a brute force attack with random username, but again, the username only created for your support team. Guess I have to get in touch with Amir He*** and inform him that there are support members that abuse the so called very secure system. I know from my own employees that they protect each other and hold their hand above the head of the other to save their jobs.

Still, have everything inside my log files, so please don't play with me and resolve this issue internal. I read on some other sites that I was not the only one that suffered this kind of issues with WPML. Don't want to post my experience that I had on some others sites.

Quote:
The login you have provided are protected in the private fields and are not exposed to any users expect you and the supporter.

Better get in touch with that supporter

May 6, 2019 at 12:24 pm #3748233

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hi there,

I can understand your concerns, I have requested our support manager Amit to have a look at your concerns. He will help you better with your case, He is away for vacation he will be in touch with you once he is back to work.

Meanwhile, As an immediate mean of security, I would recommend deleting the exposed user if it is not done so yet.

I hope this helps you better,

Kind regards
Raja

May 6, 2019 at 8:11 pm #3752509

EckyBrazzz

Thanks, Raja,

Appreciate your action.

Amit already got in touch with me.

Noticed your team is taking it serious, but I also passed it to another level before Amit entered in contact with me. Just to be sure it got handled the correct way.

May 7, 2019 at 6:34 am #3754407

Raja Mohammed
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Since you are already in touch with Amit and with a higher level of the management team, I hope your concerns will be addressed in a better way.

Thanks and regards
Raja

May 8, 2019 at 9:58 am #3765299

EckyBrazzz

My issue is not entirely resolved. Raja's help was excellent.