Bug in WPML Multilingual CMS version 4.3.7-b.2

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Tagged: Install and update, WooCommerce Multilingual

This topic contains 7 replies, has 2 voices.

Last updated by maxL-15 1 year ago.

Assigned support staff: Bruno Kos.

Author	Posts
February 19, 2020 at 6:57 pm #5526957
maxL-15	I am trying to: The Woocommerce app is not loading when the WPML Multilingual CMS plugin is enabled. This is since the latest update I guess. We are experiencing this issue since friday or saturday. Link to a page where the issue can be seen: Woocommerce app I expected to see: This problem fixed asap!! I cannot enable the plugin and my site is malfunctioning now because of that. As a temporarily solution: Send me the not beta version to install.
February 19, 2020 at 7:02 pm #5527091
maxL-15	Same issue in version 4.3.7. from https://wpml.org/account/downloads/ page
February 19, 2020 at 7:06 pm #5527109
maxL-15	Same issue with version 4.3.6. I feel like there is some issue with the Jetpack plugin that doesn't work well with WPML? How can we fix this on short term?
February 20, 2020 at 7:34 am #5530057
Bruno Kos Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, Thank you for contacting WPML support! Can you: - remove betas and install official updates of all the plugins you are using on the site? https://wpml.org/account/downloads/ Also, "Woocommerce app" - what exactly isn't working? Can you provide a screenshot? Regards, Bruno Kos
February 20, 2020 at 9:45 am #5531221
maxL-15	I already did. Woocommerce app gives an error 'cannot load content from Crystal Colloidals' and when connecting for the first time it says that it cannot make a good connection to the store. I figured that Jetpack 8.1 is working perfectly with WPML. Since version 8.2 of Jetpack things got really bad.
February 20, 2020 at 9:46 am #5531223
maxL-15	See attached images
February 20, 2020 at 11:36 am #5532495
Bruno Kos Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, In order to debug this issue further quickly, would you be willing to provide me with WordPress credentials so I could investigate the issue directly? Also, can you please check if this issue appears when: - only WPML plugins are activated, as it will tell us if there is an interaction issue with other plugin - theme is set to a WordPress default like Twenty Nineteen as it will tell us if there is an interaction issue with your theme https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Please make a full backup of your site before sharing this info! I marked your next reply as private so that you can safely add credentials. You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup. Regards, Bruno Kos
February 20, 2020 at 8:48 pm #5536275
maxL-15	Jetpack debugged the issue and made a fix in their new release 8.2.2 in the Rest API. It is working fine now 🙂