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This topic contains 7 replies, has 2 voices.

Last updated by robertoS-31 8 hours, 13 minutes ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
March 23, 2020 at 6:52 pm #5744799

robertoS-31

Hi

In the dashboard of WordPress appears a warning about the compatibility of WPML with the Divi Theme, the warnings that appears are

Warning: Use of undefined constant ET_THEME_BUILDER_HEADER_LAYOUT_POST_TYPE - assumed 'ET_THEME_BUILDER_HEADER_LAYOUT_POST_TYPE' (this will throw an Error in a future version of PHP)

Warning: Use of undefined constant ET_THEME_BUILDER_BODY_LAYOUT_POST_TYPE - assumed 'ET_THEME_BUILDER_BODY_LAYOUT_POST_TYPE' (this will throw an Error in a future version of PHP)

Warning: Use of undefined constant ET_THEME_BUILDER_FOOTER_LAYOUT_POST_TYPE - assumed 'ET_THEME_BUILDER_FOOTER_LAYOUT_POST_TYPE' (this will throw an Error in a future version of PHP)

Warning: Creating default object from empty value

Could you help me with that, thanks!

March 24, 2020 at 6:21 pm #5753657

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. Please, disable all the plugins from your WordPress Dashboard > Plugins settings and let me know if the warning message persists. It will help me to determine if the warning message is a result of your host environment only or something cause by a possible code conflict with WPML which doesn't seem to be the case here. Thank you for your collaboration, have a nice day.

March 24, 2020 at 7:53 pm #5754569

robertoS-31

I disabled WPML plugins and the warnings disappeared.
Also the warnings are on

 /home/grupoconstrufrio/public_html/wp-content/plugins/sitepress-multilingual-cms/compatibility/divi/theme-builder.php 

on lines 38, 39, 40 and 51 respectively

March 25, 2020 at 5:36 pm #5763235

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

March 26, 2020 at 8:09 pm #5773489

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I noticed you are running an outdated version of your Divi Theme, can you please update it to the most recent version and let me know if it works for you?

Please, remember to save a backup copy before proceed with any theme/plugin update

Please, let me know the results, have a nice day.

March 26, 2020 at 8:21 pm #5773573

robertoS-31

Hi
The problem is that we don't have access to the update of Divi.
That could be the problem?

March 27, 2020 at 7:33 pm #5782447

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. In this case I recommend you to get in touch with the support service of WordPress.com and Elegant Themes in order to get your theme updated. Once done, please, let me know if you still see any warning message. Thank you for your collaboration and understanding, have a nice day.

March 28, 2020 at 4:36 am #5784353

robertoS-31

Hello

The problem is that we lost the theme's license key, and we also don't know who bought the theme, so we can't retrieve the key.
If you could help us anyway, we will really appreciate it. If you can't, we understand, no problem.

Thank you