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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 5 months ago.

Assigned support staff: Carlos Rojas.

Author Posts
May 21, 2019 at 2:32 pm #3856175

maximeG-7

I had installed Autoptimize and was using well for several weeks. Upon clearing the cache, everything works as expected for the main language (english), the secondary language is stuck trying to load a non-existant cached css... resulting in a very broken page.

Tried flushing autoptimize cache in both languages - no change
Tried flushing wpml cache - no change
Tried removing Autoptimize completely - french site is still trying to load an autoptimize cached css file
When appending dummy value to the url (bypassing the cached url), the page loads fine

How can I truly clear wpml cache? any other suggestions on what might be going on here and how to fix?

thanks for your help

May 21, 2019 at 7:11 pm #3858431

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hello,
Thank you for contacting WPML support.

Pleas update WPML plugins to their latest version.

If the issue persists then I recommend you to follow this steps:
- Back up your site first before making any change, this is for security reasons.
- Go to WPML -> Support -> Troubleshooting link -> Apply the troubleshooting steps pointed our in the attached image.
- If the issue persists then re-create the page.

Kind regards,
Carlos

May 21, 2019 at 7:34 pm #3858519

maximeG-7

Hey Carlos, i have applied troubleshooting steps - no change

what do you mean re-create the page? this is a site wide issue

any other thoughts? how do I completely clear the wpml cache?

Thanks again

May 22, 2019 at 9:02 am #3863367

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: America/Montevideo (GMT-03:00)

Hi there,
Thank you very much for your feedback.

In this case I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Regards,
Carlos