Can you please check if my WPML is working fine as it is notifying that translation has stopped.

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This topic contains 51 replies, has 0 voices.

Last updated by Long Nguyen 7 months ago.

Assisted by: Long Nguyen.

Author	Posts
December 11, 2025 at 9:43 am #17654934
yekdalK	Can you please check if my WPML is working fine as it is notifying that translation has stopped.
December 11, 2025 at 1:24 pm #17656029
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting Could you share the access credentials to the site in your next message, which I have set private? This way, I will be able to reproduce the issue and check the configuration. Also, please share a screenshot where the issue can be seen, that way we will be faster on reproducing the issue and isolating its cause 🙂 Looking forward to your message. Best regards, Carlos
December 12, 2025 at 10:43 am #17658758
Carlos Rojas Supporter	Hi there, Thank you for sharing the credentials requested. Your site is working correctly, and WPML is gathering information to translate automatically. You can see it in WPML -> Translation Dashboard -> 'Translate Everything Automatically is enabled' section. It is recommended and a good practice to keep all plugins and themes up-to-date and to flush the cache memory to avoid seeing outdated content. Please let me know if you need assistance with any other issue related to WPML, and we will be more than happy to help.
December 15, 2025 at 9:39 am #17663280
yekdalK	Hi Carlos Could you please check this from your end? The product categories are taking a significant amount of time to translate. Once the translations are completed, I would like to sync the menu across the other languages, as the menu structure is based on these categories.
December 15, 2025 at 1:59 pm #17664444
Carlos Rojas Supporter	Hi, All the content on your site is being translated as we speak. Because it is a large amount of content it will take some time to finish the translation, but everything is working correctly.
December 16, 2025 at 4:04 am #17666025
yekdalK	Hi Carlos Can we manually trigger the translation for Product category first. If yes, then can you do that for me.
December 16, 2025 at 10:21 am #17666991
Carlos Rojas Supporter	Hi, I already translated all product categories for you
December 18, 2025 at 10:07 am #17673952
yekdalK	Hi Carlos I have just check that my menu are still not sync can you please check and do that for me. But note my styling of menu should not change.
December 18, 2025 at 11:51 am #17674485
Carlos Rojas Supporter	Hi there, I kindly ask you to sync the menu by following the steps described in this guide: https://wpml.org/documentation/getting-started-guide/translating-menus/ and let me know if you find any issues.
December 19, 2025 at 4:41 am #17676489
yekdalK	Hi Carlos I tried using the WP Menu Sync option from my end. After doing so, the menus appeared in the other languages, but the header layout became messy and unorganized. Please see the screenshot for reference: hidden link After noticing this issue, I restored the backup. Could you please help with this and sync the menu from your end? Thank you.
December 19, 2025 at 9:15 am #17676883
Carlos Rojas Supporter	Hi, Before we continue, I kindly ask you to create a full backup of the site and update all outdated plugins that appear in this link: hidden link The outdated functionalities can cause conflicts in the code. Please let me know when all the plugins are up-to-date so we can continue working on the menu sync issue.
December 19, 2025 at 10:34 am #17677267
yekdalK	Hi Carlos, We have updated the plugins and taken a full backup of the website. You can now proceed with working on the menu sync.
December 19, 2025 at 11:18 am #17677468
Carlos Rojas Supporter	Thank you for updating the plugins and themes. To solve the issue with the menu, I had to manually re-save them in each language, including re-saving the mega menu configuration. Can you confirm that the issue is solved and the menu now appears correctly?
December 19, 2025 at 12:38 pm #17677856
yekdalK	Hi Carlos, The menu is not fully synced, and the French version does not match the English menu structure. Please ensure that after syncing, everything is properly aligned and ordered exactly as in the English language. Note: The site is live, so please proceed carefully and double check to avoid any issues.
December 19, 2025 at 12:40 pm #17677860
Carlos Rojas Supporter	Hi, I don't speak any of the secondary languages on the site, so I can't say for sure if there is something missing. Please follow our documentation at this link: https://wpml.org/documentation/getting-started-guide/translating-menus/ and let me know if you find any specific problem.