Can you please check if my WPML is working fine as it is notifying that translation has stopped.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	8:00 – 12:00	-
-	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	13:00 – 17:00	-

Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Tagged: ATE

This topic contains 51 replies, has 0 voices.

Last updated by Long Nguyen 8 months ago.

Assisted by: Long Nguyen.

Author	Posts
December 23, 2025 at 5:24 am #17683841
yekdalK	Hi Carlos Regarding "Menu Structure": You don’t need to understand the language to identify the issue. The problem is clearly structural. In some languages, the number of menu items is different in other cases, submenu items are missing and the overall order does not match the default (English) menu. Please refer to the screenshots below for clarity: English Menu: hidden link French Menu : hidden link This is an urgent issue as the site is live. I would like the menu structure in all secondary languages to exactly match the default English menu. I’d appreciate a direct resolution rather than back-and-forth replies.
December 23, 2025 at 11:18 am #17684402
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Thank you very much for your message. I was able to see the problem in the screenshots. However, when I try to access the site I get this error: A timeout occurred Error code 524 Please solve this issue so I can access the site and solve the problem with the menus.
December 24, 2025 at 5:08 am #17685911
yekdalK	Hi Carlos The site is working fine from my end. Kindly try accessing it again from your side. Reference Screenshot: hidden link
December 24, 2025 at 8:46 am #17686130
Carlos Rojas Supporter	Hi, Yes, the site is working now, and I fixed the menu already. Can you confirm that the issue is solved?
December 24, 2025 at 9:56 am #17686273
yekdalK	Hi Carlos, As you have mentioned previously that you have translated all the product categories. But I just check only first menu and found their are sub menu missing then I checked there is no translation for them. Reference Category Link 1: hidden link Reference Category Link 2: hidden link Our Old conversation Screenshot: hidden link Note: This time I want you to check the things twice from your end, if you dont know the secondary language but you can count the number of childs/sub-menu and their sub-menu and verify if every thing is working fine or not and if everything is synced properly or not. From day one am saying, my site is live and I want this to solve urgently and not want back and forth replies. Kindly treat this ticket on high priority.
December 24, 2025 at 10:01 am #17686317
Carlos Rojas Supporter	Hi, To translate the product categories, just follow these steps: - Edit the category in the original language: hidden link - Scroll to the Language section - Click on the 'Add' link - Add the translation to each language Then, to add these categories to the menu, go to Appearance -> Menu -> Select the menu in the corresponding language -> Add the category -> Save the changes Those steps will guarantee that you translate the product categories and show them in the menu correctly.
December 25, 2025 at 11:53 am #17687702
yekdalK	I followed the steps you shared, but when I added the product categories for other languages and checked the links, they showed “No products available” for those languages, while products are available in the default (English) language. I want you to check below list of category not translated please translate these from your end so I can add those in my menu for other languages, I no longer want steps, kindly do this for me as these are limited categories and I hope you will do this in couple of minutes. Screenshot of missing categories: hidden link -> DUTCH language: 1. Clothing & wearables Textile categories Sweaters T-Shirts 2. Technologie Wireless chargers Car chargers 3. Head & Multiwear Bandanas 4. Outdoor & leisure Sport & health Reflectives -> French language: 1. Clothing & wearables Textile categories Sweaters T-Shirts 2. Technologie Wireless chargers car-chargers Accessoires Téléphone Phone stands & holders Phone cords & straps Business Card Holders Cables 3. Outdoor & leisure Sport & health Reflectives 4. Office & Writing Computer accessories Phone stands & holders 5. Umbrellas & rainwear Umbrellas Sun umbrellas
December 26, 2025 at 11:26 am #17688443
Carlos Rojas Supporter	Hi, I have translated all untranslated product categories and synchronized the products and categories in all languages.
December 29, 2025 at 6:56 am #17694120
yekdalK	Hi Carlos I have checked the product categories that were recently translated/synced into other languages, and they are redirecting to “No products were found matching your search criteria.” Could you please review and resolve this issue for the categories that were synced recently? Reference Link: hidden link ScreenShot: hidden link
December 29, 2025 at 10:32 am #17694493
Carlos Rojas Supporter	Hi there, When I visit that URL I get this error: A timeout occurred Error code 524
December 29, 2025 at 12:22 pm #17694716
yekdalK	Please try again now. If it happens again please wait for a minute and refresh.
December 30, 2025 at 6:59 am #17696003
yekdalK	Hi Carlos This is a follow-up regarding the request mentioned above. This matter is urgent for me, as my website is currently live and being affected by this issue. I would appreciate it if this could be reviewed and resolved as soon as possible. Note: Once the issue is fixed, please share the steps or explanation of how it was resolved so that I can address a similar issue on my own in the future.
December 30, 2025 at 9:49 am #17696324
Carlos Rojas Supporter	Hi there, This time, I was able to access the site To solve the issue, I flushed the cache memory and updated the NL translation of the product in that category.
December 30, 2025 at 11:31 am #17696646
yekdalK	Hi Carlos If I have to repeatedly follow up and still find that the issue persists, it defeats the purpose of purchasing the auto-translation service. I have checked again, and some categories are still showing as empty, with no products displayed. Reference link: hidden link If you are facing any difficulty resolving this, please assign this ticket to another team member. This issue does not appear to be receiving the required level of attention. We have been working on the same category translation issue for quite some time now, and it is still not resolved. At this point, I need a final resolution. Please ensure that all categories are translated correctly and that products are displaying properly in their respective languages. Thank you.
December 30, 2025 at 11:36 am #17696649
Carlos Rojas Supporter	Hi there, These are the latest categories I manually translated on your site, so you didn't spend translation credits, which is the reason why the products are not appearing, and they need to be updated in the secondary language. I will run some troubleshooting steps to sync all products. If you find more product categories empty in the secondary language, please share them so I can address them more quickly. Looking forward to your message.