Home›Support›English Support›[Escalated to WPML Developers team] Can you please check if my WPML is working fine as it is notifying that translation has stopped.
[Escalated to WPML Developers team] Can you please check if my WPML is working fine as it is notifying that translation has stopped.
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Is it possible to trigger this automatically at the category level? It’s quite difficult for me to manually identify and fetch the list of categories where products are not appearing.
Please let me know if this can be automated from your end.
Clarification Needed: Am using pay as you go feature of WPML then why it is not working automatically?
I have taken a deeper look, and I've found an issue that seems to be causing this problem. I decided to escalate this ticket to our 2nd tier of support, where our specialists will take a closer look at the problem and find a solution.
I will get back to you as soon as I get more information from them.
Thank you for your patience and understanding!
Thank you for the update and escalating the ticket.
I want to inform you that the menu are again distorted and not in correct structure in other languages why this is happening again and again?
I have spent so much time to set the menu manually. Please check this issue too.
I have identified another issue related to category translation in other languages. The translated category link is redirecting to a different URL, and that page shows “No products were found matching your search criteria.”
Reference links:
English category: hidden link
Dutch category (initial): hidden link
Redirects to: hidden link
I am still waiting for a resolution to all these ongoing issues. Please treat this as a priority and update me as soon as possible.
Recently I have blocked some countries due to bot attack. For which the cloudways support has set rule as below :
Allow only: Belgium (BE), Netherlands (NL), Germany (DE), France (FR),
United States (US/USA), India (IN), and United Kingdom (GB/UK)
RewriteCond %{HTTP:X-FORWARDED-COUNTRY} !^(Belgium|Netherlands|Germany|France|United\ States|India|United\ Kingdom|BE|NL|DE|FR|US|USA|IN|GB|UK)$ [NC]
RewriteRule ^ - [F,L]
Can you please check and add your country accordingly so you can access the site.
As mentioned in my previous note, no countries are currently blocked and the site should be fully accessible from your end since I have already removed the related conditions.
Please check from your side and proceed with working on the site, as it is now functioning correctly. You can continue addressing the remaining issues I have already highlighted.
Languages: English (English )Vietnamese (Vietnamese )
Timezone: Asia/Ho_Chi_Minh (GMT+07:00)
Hi Yekdal,
I’m Long from the WPML Development team, I’m happy to help you with this issue.
Regarding the translation product category issue, I notice that: you have 2 categories with the same name but different slugs
Count 36
- Original (count 36): hidden link
- Translation: hidden link
Count 0
- Original: hidden link
- Translation: hidden link
You can see the slug "polos" is the same in English and Dutch, but in different category groups and this causes the issue.
I update the original category from "polos" to "polos-en" then the redirection no longer happens.
I'm still checking the issue with automatic translation stuck and I will update you here when I have more information.
Regarding the status 36 translations in progress, I checked the database and see that some in-progress translation products are already completed, for example hidden link
So it could be a database issue. I suggest you run the SQL query in the database to remove the in-progress status:
UPDATE `wna_icl_translation_status`
SET `status` = 10
WHERE `status` = 2;
then you can go to the WPML > Translation Dashboard > Disable and re-enable Translate Everything Automatically to translate all content on your site.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
I have took the backup of my site and did the required updation as per your instructions.
Also, you have not resolved the menu structure issue as the menu structure is coming correct in English language but coming broken in other languages. Each time this issue comes after some time and I had to manually update the menu but this time I will not do the manual work as it take too much time. Kindly fix this issue from your end.
Also you have not checked and resolved the earlier mentioned issue, Kindly check below:
I have identified another issue related to category translation in other languages. The translated category link is redirecting to a different URL, and that page shows “No products were found matching your search criteria.”
Reference links:
English category: hidden link
Dutch category (initial): hidden link
Redirects to: hidden link
You are taking so much time to solve this issue, I have already told its urgent to me, Kindly solve this issue as soon as possible else I have to take strict action.
Can you please recheck this? See my attached screenshot.
2. Regarding the header menu structure, you can go to WPML > WP Menu Sync to sync the menu items and structure across languages.
Then go to Appearance > Menus > Edit the header menu in each language and just update to generate the CSS file for the mega menu. Please follow the plugin Max Mega Menu documentation to get more information hidden link
Thank you for resolving the menu issue and sharing the steps. I have also checked the redirection issue and based on random checks, everything appears to be working correctly.
The only remaining issue is that the products are still not being translated. This has been pending for quite some time now. As per your instructions, I have already updated the database using the query you provided, but I do not see any progress so far.
Could you please look into this matter and let me know what is causing the delay?
